'Fresh' artisan Countdown bread is shipped frozen from Oz
Customer service confirms to customer his fresh bread is made in Aussie and frozen.
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Latest fromConsumer NZ
Consumer NZ warns of pitfalls of supermarket loyalty schemes
The consumer advocacy organisation is warning of cost-saving and privacy issues.
Out with Onecard - why you should (and shouldn’t) be brand loyal
Consumer NZ warns shoppers as supermarket launches new loyalty card.
Commerce Commission to investigate supermarket duopoly: Woolworths, Foodstuffs
The probe comes after Consumer NZ lodged a complaint with the commission in August.
Put a bung in it: Former homeowner tells new owner after $17k leaking pool claim
The ad said: "Beautiful homestead complete with swimming pool for those hot, sunny days."
Pepsi v Coke: Who won the battle of the fizz in Consumer NZ's blind taste test?
Find out how the world's most famous cola compares to other brands.
'Substandard systems': Watchdog calls for ASB to refund scam victim’s $100k loss
A financial expert claims ASB was on notice of criminal activity but failed to detect it.
New lobby group vows to hold Government’s ‘feet to fire’ on grocery shake-up
Sue Chetwin is fronting a new group that plans to lobby 'furiously' for lower prices.
Which sunblock is right for you?
Consumer NZ's database compares the SPF, price and ingredients of 102 sunscreens.
'Totally unfair': Retirement village resident decries $285,000 transfer fee
Consumer NZ says such fees are unfair and mean people often can't shift.
‘Naughty’ or ‘nice’?: Consumer NZ reveals best and worst gift cards
More than $10 million spent on gift cards is lost every year.
Consumer NZ takes legal action over Z Energy claims
Watchdog alleges Z Energy has breached the Fair Trading Act.
Black Friday: A hit or a miss for consumers and retailers?
Black Friday spending was down but some retailers came out with a win.
Lifetime of products is shrinking - NZ needs 'right to repair’
OPINION: It's easier to throw away products than fix them. Are new laws the answer?
Red alert for consumers over Black Friday ‘sales’
Consumers told spend wisely with this year's Black Friday set to be most expensive yet.
What happens with Supie customer refunds and the $900k of leftover stock?
Suppliers are waiting on between $800,000 to $900,000 worth of stock.
Got AirNZ Covid credits? The arline has just announced a key update
Qantas waived expiry dates on credits last month. Will Air NZ do the same?
Big supermarket loyalty cards under fire from Consumer NZ
Foodstuffs rejects claim dismissing "loyalty".
The Disputes Tribunal ruling that could get you out of a parking ticket
The man was given a $65 fine for parking too long at a supermarket.
'Absolute negligence': Financial expert lashes Kiwi banks, alleges systemic security failures
It’s absolute negligence on the banks’ behalf and it’s an embarrassment internationally.'
How long should your household appliances really last? Consumer NZ reveals all
Consumer watchdogs reveal your oven should last about 15 years.
MasterChef cookware in Australian promotion gets one-star rating from complaining customers
The poorly reviewed cookware looks the same as that in the current New World promotion.
‘It weighs on me’: Fair Go’s Kaitlin Aldridge on standing up for the underdog
"Even if the ‘villain’ of the story is a douchebag... I have to be fair to both parties.”
How many Kiwis live in retirement villages owned by the 'big six' operators?
Areas have been identified where NZ populations of those aged 75-plus are growing fastest.
What will putting supermarkets under the spotlight change?
OPINION: What can be done, legally, to prevent supermarkets ripping us off?
Countdown rebranding to Woolworths: What happens to your Onecard?
With a $400 million rebranding and refurbishment, Countdown teases change to Onecards too.
Consumer says cyclone victims told to pay for lost Sky Boxes
Group says it has raised concerns with the broadcaster.
Rogue robotic vacuum cleaner's rampage causes $3.5k in damage
The expensive vacuum went rogue after being left to its own devices.
Secret cyber security shake-up: Little confirms, defends plan after protest letter
Cert NZ will be mashed into the GCSB.
‘They have deep pockets’: Consumer boss wants banks forced to refund scam victims
'It’s getting worse. The figures are mind-boggling.'
No power in some households, high prices in others
Our most vulnerable and cash-strapped NZers are paying around 15 per cent more for power.
Retirement village ripoff: $100 charge to replace $5.80 washer for toilet
'Always happy to investigate any issue of alleged unfairness or inappropriate charging.'
Exposed: Retailers' sneaky tactics to make you spend more at the till
PriceSpy and Consumer NZ share their tips for saving cash and avoiding the sales trap.
'Sad reality': Supermarket staff fitted with bodycams to combat rising crime
Crime prevention or breach of privacy? Not all are happy with bodycams at the checkout.