Latest from Ombudsman

‘Huge relief’: Kiwi scam victims get some of their life savings back

The victims claimed Westpac failed in its duty of care by not conducting proper checks.

'Totally dropped the ball': ANZ staff helped scam victim send $250k to known 'money mule'

The victim is shocked to learn the bank was on notice about the suspect account.

KiwiRail board exodus: Resignation letters released after Govt watchdog intervenes

A board exodus followed the mega-ferry fallout, the Aratere grounding and a sharp warning.

Westpac cleared after tellers help elderly widow withdraw $300,000 cash before death

It’s alleged that staff once gave $23,000 stuffed into an envelope to the woman.

KiwiRail’s ‘excessive’ spend on consultants kept secret after Ombudsman ruling

Finance Minister Nicola Willis has said the spend on McKinsey & Co was not justifiable.

Special investigation: Apology after autistic mum's baby taken - but it's too late to get him back

The mother involved speaks to the Herald, in her first interview.

Opinion: Local Government Act needs urgent reform for accountability

OPINION: The act has critical deficiencies that undermine its goals.

Marine precinct sale: Council giving out ‘crumbs’ of information - MP

Tauranga MP Sam Uffindell is taking the city’s council to the Ombudsman.

Insurance ombudsman debunks myth about driving with jandals on

Keep valuables hidden at the beach; unattended items might not be covered by insurance.

Special investigation: Apology after autistic mum's baby taken - but it's too late to get him back

The mother involved speaks to the Herald, in her first interview.

Top watchdog shames two schools; worries some student enrolments, suspensions not fair

Ombudsman rebukes Auckland’s St Peter’s College and Christchurch’s Cashmere High.

Value for money? Kāinga Ora spent $20m – now land sits vacant, housing plans scrapped

The sale was the subject of a protected disclosure that resulted in a confidential payout.

Councillors say 'no' to more transparency

Councillors have said 'no' to changing the way they conduct workshops.

Public Purse: The $457,000 in exec’s severance pay Te Pūkenga declined to disclose until the Ombudsman investigated

OPINION: Te Pūkenga's brush with Ombudsman and public interest in exec's severance pay.

'He was so bloody good': Scam victim accuses Westpac of negligence after $323k loss

The scammer had researched the victim's family and knew he had savings to invest.