PremiumPremiumAucklandBanking watchdog releases ruling after ANZ staff helped customer send $250k to scammersThe victim claimed ANZ was negligent.15 Sep 09:00 PM
PremiumEconomyTexts reveal Nicola Willis was warned she might be asked to sack Adrian Orr The minister is defending the fact she didn't unveil this information earlier.10 Sep 05:50 AM
New ZealandKaipara's water woes deepen with non-compliance in safety standardsThe DRRA questions water treatment and local authority transparency.03 Sep 05:00 PM
PremiumOpinionHeather du Plessis-AllanHeather du Plessis-Allan: Orr and Quigley's messy saga a lesson in transparency30 Aug 05:00 PM
Politics'Shocked': Email shows RBNZ warned Treasury it could 'destroy goodwill' by releasing info27 Aug 03:45 AM
PremiumNew ZealandCouncil's $40k cocktail party guest list released after officials intervene27 Jul 07:43 PM
WellingtonCops claim Kiri Allan told police she wrote the law, grabbed shrubs during arrest08 Jul 09:03 PM
PremiumPremiumPolitics'More powerful than penalties': New ombudsman's vision for changeThe new Ombudsman has been in his role for just 12 weeks.22 Jun 05:00 PM
PoliticsNew Ombudsman John Allen at select committeeOmbudsman John Allen with colleagues, deputy Bridget Hewson (left), and CFO Meaw-Fong Phang, telling MPs about the work of his office. Video / Parliament TVWatch22 Jun 05:00 PM
PremiumPremiumNew ZealandHis red-zoned home didn't flood – a broken election promise could hamper his fight to returnPeople who 'haven't been able to move on' are being hurt by Govt decision, advocate says.13 Jun 06:00 PM
New ZealandCollege 'acted unreasonably' in handling historical sexual abuse complaint - OmbudsmanEx-Tauranga Boys' College student said his teacher asked him to perform bondage on him.26 Apr 05:00 PM
PremiumPremiumNew ZealandTouched mid-air: Student pilot's complaint against trainer mishandled by CAAFormer chief ombudsman Peter Boshier said the CAA botched response to serious disclosures.13 Apr 05:00 PM
PremiumPremiumEditorialEditorial: Health NZ treats transparency as a buzzword on a whiteboardOPINION: Health NZ was “not always following the letter and spirit of the law”.20 Mar 04:00 PM
PremiumPremiumPolitics‘Contrary to law’: Ombudsman singles out Health NZ’s attitude to official informationHealth NZ's delays to releasing official information catch the eye of outgoing Ombudsman.19 Mar 05:00 PM
PremiumPremiumNew Zealand‘The nuns stole me’: Man’s decades-long search for birth family truthsIt took 36 years to meet his parents – and is taking almost as long to get answers.28 Feb 09:00 PM
New Zealand‘Huge relief’: Kiwi scam victims get some of their life savings backThe victims claimed Westpac failed in its duty of care by not conducting proper checks.05 Feb 04:00 PM
New Zealand'Totally dropped the ball': ANZ staff helped scam victim send $250k to known 'money mule'The victim is shocked to learn the bank was on notice about the suspect account.31 Jan 04:00 PM
PremiumPremiumNew ZealandKiwiRail board exodus: Resignation letters released after Govt watchdog intervenesA board exodus followed the mega-ferry fallout, the Aratere grounding and a sharp warning.29 Jan 04:00 PM
New ZealandWestpac cleared after tellers help elderly widow withdraw $300,000 cash before deathIt’s alleged that staff once gave $23,000 stuffed into an envelope to the woman.27 Jan 04:00 PM
PremiumPremiumNew ZealandKiwiRail’s ‘excessive’ spend on consultants kept secret after Ombudsman rulingFinance Minister Nicola Willis has said the spend on McKinsey & Co was not justifiable. 22 Jan 11:00 PM
PremiumPremiumNew ZealandSpecial investigation: Apology after autistic mum's baby taken - but it's too late to get him backThe mother involved speaks to the Herald, in her first interview.04 Jan 11:00 PM
PremiumPremiumOpinionOpinion: Local Government Act needs urgent reform for accountabilityOPINION: The act has critical deficiencies that undermine its goals.20 Dec 04:00 PM
New ZealandMarine precinct sale: Council giving out ‘crumbs’ of information - MPTauranga MP Sam Uffindell is taking the city’s council to the Ombudsman.18 Dec 06:33 PM
BusinessInsurance ombudsman debunks myth about driving with jandals onKeep valuables hidden at the beach; unattended items might not be covered by insurance.17 Dec 11:29 PM
New ZealandTreatment of inmates at prison's extreme risk unit cruel, inhuman - Chief OmbudsmanThere are currently 13 prisoners in Auckland Prison’s unit.17 Dec 05:34 AM
PremiumPremiumNew ZealandOmbudsman investigating KiwiRail's refusal to release 'excessive' consultant costFinance Minister Nicola Willis says she awaits the investigation's outcome with interest.28 Nov 04:00 PM
PremiumPremiumOpinionDiana ClementDiana Clement: Dealing with financial disputesOPINION: No one is immune.09 Nov 04:00 PM
OpinionChief Ombudsman: How Boys’ High shaped my quest for opportunity and fairnessFifty-five years later, the lessons of Gisborne still resonate.31 Oct 04:00 AM
Politics‘Stinging’ criticism of OT's ‘failures’ in responding to claims of violence against children“The situation left the children at serious risk."24 Oct 12:14 AM
PremiumPremiumNew ZealandDignity and reputation: Police defend heavy redactions in Kiri Allan filePolice say the redactions are in line with Ombudsman guidelines for privacy.17 Sep 05:00 PM