PremiumPremiumOpinionAirline safety videos can be fun - as long as they workAre they about entertainment or safety? Recent incidents emphasise the need for balance.28 Jan 04:00 PM
New Zealand'Very poor service': Qantas must pay $4000 for triple ticket blundersThe airline has been ordered to pay passengers compensation.26 Jan 07:00 PM
Travel'Biohazard': Kiwi couple's urine-soaked nightmare flightThey later found a pair of underwear under the seat in front.15 Jan 08:38 PM
TravelThis was the most watched movie on Air NZ flights in 2023Travellers watched one film 176,000 times this year.19 Dec 11:00 PM
PremiumPremiumAirlinesQantas makes Wellington a stronghold - why it's so keen on the capitalQantas continues its international rebuild as it faces flak at home.02 Nov 01:13 AM
Travel‘Absolutely appalling’ - Qantas accidentally books Auckland woman’s flight home 3 days earlyThe travellers' break in the Aussie city took a dramatic turn for all the wrong reasons.31 Oct 05:00 AM
TravelWhat's an empty plane row worth? Qantas' 'Neighbour-Free' upgrade comes to NZQantas has the perfect passenger upgrade for misanthropes.30 Oct 02:00 AM
PremiumPremiumAirlinesBattleground route: Airline capacity to US soars on pre-Covid levelsLinks to North America surge this summer as capacity nears pre-pandemic levels.07 Oct 10:41 PM
PremiumPremiumAirlinesHow a storied national airline became reviled in its own countryNew York Times: A string of scandals has left Qantas near the bottom of public opinion.24 Sep 11:08 PM
PremiumPremiumAirlinesDeparting Qantas boss leaves train wreck in his wakeOPINION: There is hardly a stakeholder group Qantas hasn’t antagonised.10 Sep 04:00 AM
TravelQantas still holds $500 million in pandemic credits, Australian Senate hearsThe affected passengers are expected to include a 'significant number of NZ customers'.31 Aug 01:00 AM
TravelAir NZ vs Qantas: Which amenities kit is the best?From bag to beauty products, we discover an obvious winner.21 Jul 11:18 PM
Markets with MadisonFrom survival mode to super profitable: How airlines are taking off after CovidAirlines are experiencing a tremendous turnaround.18 Jun 08:31 PM
TravelMum reveals plane passengers' racist text message on flight from AucklandThe mum was flying from Auckland to Melbourne when she saw the shocking message.09 Mar 07:23 PM
TravelQantas passengers face travel chaosPassengers are facing disruptions as workers who refuel planes go on strike.06 Mar 12:19 AM
AirlinesQantas reveals massive billion-dollar half-year profitQantas Group's "huge turnaround" after big trouble not so long ago.22 Feb 10:28 PM
TravelQantas 737 turns back to Fiji over ‘fumes’ in cabinThe call marks the airline’s fifth turnaround in the past week.22 Jan 11:35 PM
Travel'Disgraceful service': Travellers furious at airlines losing luggage at Auckland AirportTravellers have waited in six-hour queues and driven from Tauranga to hunt down bags.20 Dec 07:45 PM
TravelQantasLink aircraft catches fire at Sydney Airport with passengers on boardMore than 20 passengers were on-board when the aircraft caught fire.08 Nov 08:24 PM
TravelAussie airfare tip: Airlines charging $500 less for same seatAs airlines return, the cheapest fares transtasman are not with the carriers you expect.07 Nov 06:30 PM
TravelBaggage handler stood down after 'disgraceful' actA baggage handler has been stood down after he was caught manhandling luggage.07 Nov 06:00 PM
TravelQantas customer's $40k mischarge in 'doubled-debit' debacleReverse charge process was "torture" over $40k of mischarged fares.06 Nov 09:30 PM
Travel'What really happened': Kiwi rugby star goes head to head with QantasOne viral video, five people kicked off a flight and two very different stories.31 Oct 11:29 PM
TravelMajor Australasian airline reveals 'remarkable' billion-dollar profitThe CEO said leisure travel is at 130 per cent of pre-Covid levels.13 Oct 07:23 PM
TravelNew York to NZ is going to get better, says world's biggest aviation geekSam Chui says Qantas will be watching NZ1 closely.27 Sep 06:00 PM
TravelBad news for Qantas passengers as fuel bills soarA rise in airfares will be "inevitable" said one tourism expert.26 Aug 12:15 AM
TravelQantas issues $55 apology to customers"We know the return to flying hasn't gone smoothly," said the airline's CEO.21 Aug 07:50 PM
TravelQantas executives to become baggage handlers in absurd contingency planThe employees will have to scan bags, drive carts and carry luggage on board.09 Aug 12:30 AM
AirlinesThe bag stops here: Air NZ and Qantas bosses cleaning planes, handling luggageQantas and Air NZ have bosses and office staff rolling up their sleeves at airports.08 Aug 10:43 PM
TravelQantas flight grounded after reports of engine on fireMore than a hundred travellers were removed from a Qantas flight after reports of a fire.07 Aug 08:37 PM
TravelQantas pilot exposes behind-the-scenes airport chaos"In my three decades with Qantas, I've never seen anything like it."25 Jul 06:00 AM
TravelQantas under fire for rebooking baby on different flight to parentsThe couple spent 20 hours on hold to fix the issue while on a trip through Europe.21 Jul 11:42 PM
TravelQantas loses bag then charges $420 excess luggage fee for replacement itemsA Sydney woman says she will never fly Qantas again.20 Jul 07:38 AM
New Zealand'I felt completely devalued as a customer and a human': Irate Qantas passengerQantas believes the decision to divert was made after the aircraft was airborne.10 Jul 06:08 AM
