Some tour operators who were reliant on international visitors are in a 'world of pain'.
Weeks of quarantine and surveillance at its home base means airline is quitting routes.
Christopher Luxon was in charge when deal was done but it was not signed off at the top.
The past year had been unsettling and heartbreaking for airline workers.
"You could 'go woe is me, this is terrible timing' or say 'what a wonderful opportunity'."
Airline boss welcomes review of refund law but warns money must come from somewhere.
Air New Zealand outlines work underway on fare flexibility and refund details.
Nearly all meeting and event travel was canned or postponed indefinitely in the past year.
Many inbound operators can't hang on beyond six months without help.
Emirates is extending dates to qualify of loyalty scheme benefits.
Survey respondent says activity costs for a family of four too pricey.
Desperate plight of hotel industry not well understood says sector group
The day pandemic hit home: 'The whole experience was apocalyptic. I shed tears.'