Novice flight attendant’s $95k mistake on ‘first day’
The crew member's disastrous debut ended in a big mistake and a long delay.
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'You stupid moron': Engineer punches pilot in head in cockpit; that was only the start of the saga
It took the victim complaining to the CAA before attacker ended up in court.
Short Haul flight is environmental enemy no 1. Is it time to revisit the Cook Strait Tunnel?
Opinion: The Cook Strait is the site of New Zealand's most profligate air route.
Blogger’s eerie selfie before Nepal plane crash
She shared a selfie on a doomed plane ahead of Nepal's worst plane crash.
Audio clip reveals how two planes narrowly avoided disaster collision JFK Airport
An audio recording revealed which plane was in the wrong.
Open-and-shut case? Passengers tussle over plane blind, but who gets window rights
The etiquette of plane shades and how to avoid 'windowless window' seats.
Air NZ makes concessions to ensure premium customers keep their perks
Air NZ offers final Covid support so frequent flyers don't get downgraded.
US passenger's unexpected mid-flight act on stranger divides
"A whole new meaning to the mile high club," said one person.
'Drunk Karen' cheered off Jetstar flight for allegedly being disorderly
Passengers broke into song as the woman was escorted off the aircraft.
$100k raised for family of airport worker 'sucked into' jet engine
The airport worker was fatally injured, 'ingested into the engine' of a parked plane.
Most punctual airports and airlines revealed
Turbulent timetables and shortages see a dip in NZ on time performance.
Flight delayed or cancelled? Experts share some advice
Experts share their tips for dealing with airline woes in the US.
Disbelief as 50 passengers left on the tarmac by Go Air plane
An investigation is open as to how the service could leave half its passengers behind.
US airport finds 1.2 metre boa constrictor inside woman’s carry-on
Advice for passengers with 'asp-irations' to take their snake on a plane.
‘Bring a book’: Air NZ apologises for screen outage on 17hr flight
Comment: How passengers got hooked on in-flight entertainment.
Horror as plane door opens on Russian passenger flight
Belongings were sucked into the void over the Siberian tundra.
Man arrested after urinating on woman during an Air India flight
The banker was reportedly drunk when the incident took place in business class.
Smooth criminal: Traveller caught smuggling gun onto plane in peanut butter jars
The smooth ruse took a crunchy turn when the jars set off airport x-ray machines.
Pilot saves puppy abandoned by a traveller at San Francisco Airport
The fluffy traveller was ditched by his owner after arriving at SFO.
'Captain Aloha': Hawaiian Airlines’ NZ boss to mark a decade in charge
The flight path could have been much different for Hawaiian Airlines boss Russell Williss.
Premium: Russell Williss looks towards 2023
Hawaiian Airlines country manager Rusty Williss looks towards 2023 and gives an insight into what he loves about the job. Video / Dean Purcell
Cancelled flight? Here's how much money you can ask for
Yes, you can often demand more than an airline will offer you.
Missing bags misery: Airline group head ‘feels’ passengers’ frustration
Resources may be stretched even thinner with the return of tourists from China.
What China’s reopening means for New Zealand travel industry
Before the pandemic, China was NZ's second biggest tourism market.
Will this summer’s bumpy flying restart signal what 2023 has in store for passengers?
It could be 2025 until capacity is back to pre-Covid levels says airline group
New Kiwi head of global travel group: Where holiday costs are heading
Travel veteran Andrew Bowman elected head of world body as agents recover from pandemic
This bag could get you kicked off an AirNZ or BA flight
One passenger is warning travellers against a popular bag that may be banned on flights.
This bag could get you kicked off an AirNZ or BA flight
One passenger is warning travellers against a popular bag that may be banned on flights.
Focus: Love in the air as families reunite before Christmas
Scenes from 'Love Actually' are playing out at airports across Aotearoa as families reunite after years of Covid disruptions. Video / NZ Herald
‘I am not your servant’: Fed-up flight attendant snaps at passenger
The flight attendant gave the entitled passenger a dressing down.
Air NZ's big schedule shake-up: 2000 flights switched
Airline is build more flexibility into schedule in case of disruption.
'Disgraceful service': Travellers furious at airlines losing luggage at Auckland Airport
Travellers have waited in six-hour queues and driven from Tauranga to hunt down bags.