PremiumPremiumOpinionEditorial: Customer service needs an upgradeTechnology has brought benefits to the bottom line, but these need to be shared.26 Oct 04:00 PM
PremiumPremiumAirlinesAir NZ passengers can get taste of First Class in new leased aircraftIn a blast from the past, passengers can get a taste of First-Class – for a price.24 Oct 02:00 AM
TravelDirect to Chicago: How does Air NZ's business premier stack up?What it's like to fly direct to the Windy City (the other one) in business premier.19 Oct 06:30 PM
PremiumPremiumAirlinesHawaiian Airlines cuts NZ route during winterThe seasonal departure's a blow for travellers as the airline helped drive prices down.19 Oct 03:00 AM
PremiumPremiumAirlinesAir NZ’s radical move to tackle long contact centre waiting timesThe airline says call centre service levels are still not up to scratch.18 Oct 10:30 PM
New ZealandNapier flight delayed and cancelled after two separate engineering issuesAircraft circled multiple times off the coast of Napier before returning 40 minutes later.17 Oct 01:27 AM
PremiumPremiumAirlinesWhy the outlook for Air New Zealand is clouding overAirline releases half-year guidance as it faces bumps ahead.11 Oct 10:28 PM
TravelAir NZ will be giving free food to five Kiwis; here's whyDo the likes of L&P gummies or lemon meringue popcorn tickle your tastebuds?09 Oct 07:58 PM
PremiumPremiumAirlinesBattleground route: Airline capacity to US soars on pre-Covid levelsLinks to North America surge this summer as capacity nears pre-pandemic levels.07 Oct 10:41 PM
TravelGot AirNZ Covid credits? The arline has just announced a key updateQantas waived expiry dates on credits last month. Will Air NZ do the same?05 Oct 11:48 PM
Markets with Madison'Lost our mojo': Big business investing in Aus insteadWhat the leaders of Deloitte, Air New Zealand, Downer and Freightways really think.01 Oct 07:17 PM
PremiumPremiumEditorialEditorial: Has tourism become a dirty word?OPINION: Sector is recovering, but international spending only half that before Covid.30 Sep 12:00 AM
TravelAir NZ's luggage tracker vs Apple Airtag: Which should you use?The national carrier rolled out its new luggage tracking service. But is it any good?29 Sep 05:47 AM
PremiumPremiumAirlinesAirline add-ons: The extras costing passengers billionsHow ancillary revenue helped power up airlines including Air NZ after Covid.28 Sep 02:00 AM
TravelAir NZ app will now tell you exactly where your luggage is - good news or notYou'll know be able to see where checked luggage is across the network.26 Sep 09:18 PM
PremiumPremiumAirlinesAirfare wars: New carrier puts more capacity on popular US routeUS airline responds to strong booking for new route before debut flight.24 Sep 03:34 AM
PremiumPremiumAirlinesThe big winners from the $1b taxpayer air freight schemeThe subsidies were introduced soon after the pandemic hit in 2020.21 Sep 05:00 PM
New ZealandHigh winds cancel flights, prevent Act leader from arrivingSeveral fires have been kept under control despite the tricky conditions.17 Sep 09:09 PM
TravelHorror turbulence rocks transtasman flight as winds blast the South IslandPassengers described a sensation of losing height rapidly for around two seconds.14 Sep 09:52 PM
New ZealandInvestigation into mid-air near-miss involving Air New Zealand planeThe incident occurred near Brynderwyn, between Auckland and Northland.12 Sep 11:09 PM
PremiumPremiumAirlinesAir NZ engine issues worse than feared: What’s behind the problems?Airline among more than 50 carriers hit with disruption stretching into next year.11 Sep 11:59 PM
AirlinesAir NZ warns of ‘significant’ disruption due to engine issuesPratt & Whitney engine maintenance problems are causing problems around the world.11 Sep 10:31 PM
PremiumPremiumAirlinesNZ sharemarket holds its ground in face of weaker offshore boursesThe S&P/NZX 50 Index traded steadily, closing slightly lower for the day.07 Sep 06:25 AM
TravelNew Zealand 'uniquely suited' as launchpad for zero-emission flights, say AirbusFeasibility study identifies New Zealand is a frontrunner for hydrogen powered flight06 Sep 08:48 PM
TravelLive sport on planes, fair game or foul? Air New Zealand to broadcast RWCAccess to entertainment has grown, while screens have shrunk. Could sport kick the trend?31 Aug 12:00 AM
PremiumPremiumAirlinesDirect flights between New Zealand and India a step closerGovernments sign deal that opens code-share opportunities and non-stop possibility.30 Aug 05:01 PM
PremiumPremiumOpinionSimon WilsonSimon Wilson: How about a bonfire of the tax mistakes?OPINION: The link between Air NZ's 'staggering' profits and political donations.28 Aug 05:00 PM
PremiumPremiumAirlinesRamp rash: Air NZ working with Boeing experts to fix ding to DreamlinerService vehicles hitting parked planes is a multibillion-dollar problem.28 Aug 05:37 AM
New ZealandAir New Zealand are milking kiwisAir New Zealand posted their first profit in years but why would they drop their prices when New Zealanders are prepared to pay top dollar for their air fares. Video / NZHerald Watch25 Aug 04:06 AM
PremiumPremiumAirlinesNew arrival: Batik Air touches down in NZ with bargain fares to Perth and BaliThe Malaysia-based airline brings competition to popular routes for Kiwi travellers.25 Aug 01:12 AM
PremiumPremiumAirlinesAir NZ boss on why he won’t be matching Qantas’ loyalty giveawayGreg Foran says he has to consider all stakeholders.24 Aug 05:00 PM
PremiumPremiumAirlinesWhat’s driving Air NZ’s massive profit and can the good times keep rolling?Air fares have climbed by up to 35 per cent in the past three years.24 Aug 03:25 AM
PremiumPremiumAirlinesFlight Centre jobs shake-up as company emerges from pandemicFlight Centre says six staff offered alternative roles, pay being reviewed.24 Aug 01:08 AM
AirlinesQantas swings to massive profit, rewarding staff with A$340m in payoutsThe Australian national carrier bounces back from the pandemic.24 Aug 12:05 AM