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Home / New Zealand

Ombudsman investigating KiwiRail’s refusal to release cost of McKinsey consultant advice

Georgina Campbell
By Georgina Campbell
Senior Multimedia Journalist·NZ Herald·
28 Nov, 2024 04:00 PM4 mins to read

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Finance Minister Nicola Willis speaks about KiwiRail cancelling its mega Cook Strait ferry contract with the South Korean shipyard Hyundai Mipo Dockyard. Video / Mark Mitchell
  • The Ombudsman is investigating KiwiRail’s refusal to disclose the cost of advice from McKinsey & Company.
  • Finance Minister Nicola Willis has challenged KiwiRail’s “excessive and not justifiable” spending on consultants.
  • KiwiRail’s former board chairman David McLean defended the consultants' cost, citing goals to improve performance.

The Chief Ombudsman is investigating a complaint about KiwiRail’s refusal to release the cost of advice it received from global management consultants McKinsey & Company.

KiwiRail engaged McKinsey to undertake a strategic review intended to lift performance across its rail freight and ferry business.

Finance Minister Nicola Willis was unhappy when she found out about the cost of the review in a Treasury report from earlier this year.

“I was immediately concerned by the magnitude of this cost. I view it as excessive and not justifiable.”

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Willis didn’t think an organisation with highly paid executives such as KiwiRail should have to spend a sum as big as it did on external consultants for advice on how to run its core business.

“Of course, from time to time, people need to pay specialist consultants for specialist advice but from what I’ve seen, this was straightforward advice.

“Frankly, if I were on the board, I would have been asking why couldn’t my executive come up with this themselves.”

Finance Minister Nicola Willis says she was immediately concerned by the magnitude of the consultant cost when she found out about it. Photo / Mark Mitchell
Finance Minister Nicola Willis says she was immediately concerned by the magnitude of the consultant cost when she found out about it. Photo / Mark Mitchell

The Herald asked Willis about the cost after KiwiRail would not disclose the amount because of commercial sensitivity.

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Willis sought advice to publicly release the figure but was told by KiwiRail that this would breach their contract with McKinsey.

The Herald then complained to the Ombudsman, arguing there was significant public interest in the cost, especially because the Finance Minister had said she would have problems defending it in the public arena.

The Chief Ombudsman has now started an investigation.

Willis told the Herald this week that her views on both the strategic review and the non-disclosure of its cost have not changed.

“I await the outcome of the Ombudsman’s investigation with interest.”

A spokesman said KiwiRail had no comment on the Herald’s complaint. “We maintain the need for commercial confidentiality on the cost of the advice.”

Victoria University Faculty of Law professor Dean Knight has said commercial confidentiality is not necessarily absolute.

There are cases where the public interest in disclosing the information could trump the commercial reasons for withholding it, Knight said.

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“I would have thought there is significant public interest in knowing the quantum of public money spent by a state-owned enterprise on consultants, especially when the minister is concerned they are outsourcing business-as-usual work that ought to have been done in-house.”

KiwiRail has been in the spotlight since the Government came to power and pulled the plug on its plan to replace its ageing Interislander fleet with two mega-ferries. Photo / Bevan Conley
KiwiRail has been in the spotlight since the Government came to power and pulled the plug on its plan to replace its ageing Interislander fleet with two mega-ferries. Photo / Bevan Conley

When asked earlier this year to justify the cost of the McKinsey report, former KiwiRail board chairman David McLean said the board expected KiwiRail to lift its performance.

“KiwiRail currently moves around 18 million tonnes of freight a year and we want to grow our share of the freight market by improving our reliability and competitiveness.

“Similarly, we want Interislander to take a bigger share of the Cook Strait market.”

McLean said achieving both goals depended on delivering a better customer experience, which will become the focus of KiwiRail’s growth ambition and “certainly justify the cost of our investment in consultants”.

Willis raised concerns with McLean about the consultant cost a week before announcing his early retirement.

McLean retired at the end of July.

He declined an interview with the Herald at that time to discuss the highlights and challenges of his term, his vision for KiwiRail’s future and the state of Interislander’s ferries.

McLean’s exit was followed by the departure of KiwiRail directors Rachel Pinn, a transport consultant, Ed Sims, former chief executive of Canadian airline WestJet, and Maryan Street, a former Labour MP and minister.

Rob Jager, who was an existing director on the board, accepted the position as acting chairman. His career includes more than 43 years with Shell in various executive roles, including chairman and vice-president of the Shell companies in New Zealand.

KiwiRail has been in the spotlight since the Government came to power and pulled the plug on its plan to replace the ageing Interislander fleet with two mega-ferries. This was after overall costs, including new terminals and wharf upgrades, ballooned to almost $3 billion.

The Government has yet to announce its new plan but Deputy Prime Minister Winston Peters has revealed a decision will be made by December 11.

Georgina Campbell is a Wellington-based reporter who has a particular interest in local government, transport, and seismic issues. She joined the Herald in 2019 after working as a broadcast journalist.

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