‘They sent us to a dungeon’: Scotland fans find themselves in hazardous lodging during Uefa Euro 2024

The group of Scotland fans found themselves in back-to-back nightmare accommodation in Germany. Photo / @RoryB96 on X

After a trouncing in their first Euro 2024 match, a group of Scottish football fans in Germany faced an accommodation fiasco that first landed them in a bedroom made of cardboard and then a dungeon.

Rory Bradley, 28, from Glasgow, posted a thread on X on Sunday explaining the disaster, detailing how Booking.com put his group of friends in an “absolute shambles of a situation”.

The nightmare started when they showed up at the property they had booked in Dueren, near Cologne, only to find it in complete disarray. They found a bed made out of cardboard and duct tape and a “broken and disgusting” sofa bed they said was not safe to sleep in.

So at around half past 8 yesterday we turned up at the original property we booked through @bookingcom and the place was an absolute mess. One of the beds was made out of cardboard and also held together by duck tape. The 2nd bed was a sofa bed that was broken and disgusting pic.twitter.com/rgv0KkWLff

— Rory (@RoryB96) June 16, 2024

They spent three hours speaking to three different customer service advisers before Booking.com helped them to find a new place. They traipsed across the town at midnight, hoping to find a good night’s rest elsewhere.

However, the night was far from saved.

Bradley described the next place as a “dungeon-like stay” at ”some sort of abandoned medical facility”. It was filled with hospital beds, industrial equipment, exposed chemicals, cables, pipes and an axe that “looked like something out of a murder film”.

They took a video to highlight what Bradley said he could only describe as “vibes of a human trafficking horror film”.

Once we arrived, we were STUNNED by what we found. @bookingcom had sent us to a dungeon that must have been some sort of abandoned medical facility as there was hospital beds and industrial equipment lying around the entrance. Check out this video of the full place pic.twitter.com/S4wtAIw1hs

— Rory (@RoryB96) June 16, 2024

As they continued inside the property, they found “hazard after hazard”, including a generator room and a serious smell of damp. To top it all off, the front door wouldn’t lock.

The group contacted Booking.com again. “They wanted us to find somewhere and then they would refund us up to £900,” Bradley told MailOnline. “But of course, the price of accommodation has shot up now.”

Tired of dealing with the fiasco, the group eventually found new accommodation that cost double the price of the first place for the next few days. Scotland play Switzerland in Cologne on Thursday morning NZ time.

“We left the apartment and booked a hotel for one night (which is on @bookingcom by the way) but we can no longer afford to stay here without help from @bookingcom,” Bradley said on X.

A Booking.com spokesperson told Metro UK: “This is not the experience we would want for anyone booking a stay on our platform and are in touch with the customer, so we can look into what happened and to make sure they are properly supported.”