"When I was younger and married, I didn't know how to fill out forms. I had to get my daughter to fill out forms and tell me what do they mean," she said.
"I only had a learner's licence, I never had my restricted because I didn't know how to read. Now I'm doing my restricted."
She grew up in Auckland and knew little about her Ngapuhi heritage, but she wanted to learn about it now that her youngest grandchildren are in a kohanga reo. Although Mrs France is Pakeha, she was willing to help and used the flexible one-on-one format to do it.
"We studied Dame Whina Cooper and you had to find out how to do your mihi and pepeha," she told her star pupil.
"[Her pupil] helped me with the pronunciation and I helped her with information. She had basic literacy, but she had avoided reading because it was hard, and once I introduced her to things that she was interested in, she was motivated to start reading. In eight weeks, she jumped four years in reading age."
Mrs France is one of just 13 volunteers from the Howard League for Penal Reform at the 400-bed women's prison. The Corrections Department's regional volunteer coordinator Olivia McCarthy said hundreds more volunteer tutors were needed for both women's and men's prisons.
"Seventy per cent of prisoners have some form of literacy issue," she said.
Howard League administrator Liz Street said the biggest need was for volunteers in South Auckland for the new men's prison which opened at Wiri last month and for the Spring Hill prison near Te Kauwhata.