NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Covid 19 coronavirus Delta outbreak: Glitch in Govt's Covid-19 database sees delays at testing sites for up to two hours

NZ Herald
23 Aug, 2021 03:50 AM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Frustration boiled over as traffic management staff at the Avondale testing centre threatened to call the police on people angry they had been pushed to the back of the queue after an hour-long wait in line. Video / Adam Pearse

Several Auckland testing centres were hit with delays today due to glitches in national testing registration software.

A number of centres - two in Māngere and one in Avondale - were impacted as staff were unable to access the system which links a person's Covid test with their health information.

It is understood the connectivity issue would likely to have been experienced nationwide, given it's a national computer system.

A Ministry of Health spokesman confirmed its system, Eclair, was down from 12.10pm to 2.13pm.

"Testing continued where possible. As it was the automated e-ordering system that was down, the details of people undergoing testing had to be recorded manually or via the previously used electronic system at a number of sites."

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The ministry was expecting testing turnaround times to resume.

"We have asked our IT team to provide further details of why the outage occurred and identify what steps, if any need to be taken to prevent this reoccurring."

Some sites, including the pop-up centre on Māngere's Mascot Ave, resorted to recording information manually to be entered into the system later - ensuring testing could continue but at a much slower pace.

Advertisement
Advertise with NZME.

Normally, nurses have been able to use tablets to record and verify people's information through a national database as they come to get tested.

However, without access to the system, they were forced to manually process the information.

About four nurses were performing this task at the Māngere site, taking them away from other duties and slowing testing.

Staff at the Ōtara community testing centre, run by South Seas healthcare, opted to stop testing altogether and wait for the system to come back online.

Discover more

New Zealand

Two people sought in Covid outbreak source investigation

23 Aug 02:16 AM
Business

Delta outbreak: 1000+ Countdown staff isolating as locations of interest list grows

23 Aug 02:00 AM
New Zealand

Police plea to mum of baby girl found dead at recycling plant

23 Aug 02:03 AM
New Zealand

'My sister and I sat in the car screaming': Woman claims $11.5m Lotto win

23 Aug 02:20 AM

South Seas Healthcare clinical director Dr Andrew Chan-Mow said the problem was not a new one - the system also dropped out on Thursday.

"When it's on hold, you can't do anything," he said.

He suspected the glitch may have occurred due to high demand with testing across the country ramping up.

However, Chan-Mow said it hadn't been a significant disruption today.

"Thankfully, it's just been for 15-20 minutes at a time but it still pauses the queue."

Even though recording people's information manually would enable testing to continue, Chan-Mow said that would be a "last resort" as the information would still need to be uploaded when the system became accessible.

Advertisement
Advertise with NZME.

At a pop-up centre in Māngere East, staff have been largely pleased with the rate of testing - about 250 people per day.

However, they said progress was hindered by a number of factors, including connectivity issues which prevented staff from accessing the registration network for periods of time.

Staff then had to take down people's details manually if they were not registered - another aspect which was delaying testing and resulted in wait times of up to eight hours.

Chan-Mow said people had generally been understanding of the technical issue.

"I must say the general public have been very patient."

At the Mascot Ave site, Māori Wardens were called into help traffic management staff after the latter were copping abuse from people waiting in line.

Advertisement
Advertise with NZME.

Despite the technological hiccups, Chan-Mow said his staff had tested record numbers of people, averaging 1000 per day for the past three days.

He couldn't speak more highly of their commitment to the job.

"Those people have been working 12-hour days since Wednesday."

He said most of the testing staff had worked during last year's lockdown so were aware of the effort required.

Large groups of people at Auckland testing sites were also slowing progress.

Staff reported carloads of six to nine people were not uncommon.

Advertisement
Advertise with NZME.

The Massey Rd site worked past its 4pm closing time yesterday because of the delays - testing until 6pm.

As a result, a more strict traffic management plan had been put in place to ensure the site wasn't overwhelmed.

However, one security staffer said the 4pm closing time had meant essential workers, who finished work at 5pm, were not being tested.

Those first in line at the Māngere East site had queued since 3.30am.

Those closest to the front of the queue told the Herald they had been waiting for almost five hours.

Māori Wardens were also asked to assist at the site because some traffic management staff had been abused by members of the public.

Advertisement
Advertise with NZME.

News of delays comes as the Ministry of Health this afternoon announced 35 new cases of Covid 19: two in Wellington and the remainder in Auckland.

There were no new detections of Covid in the country's wastewater systems.

There are now 334 locations of interest.

Save

    Share this article

Latest from New Zealand

New ZealandUpdated

Heavy rain warnings extended as front sits over central North Island

03 Jul 09:22 AM
New Zealand

Fatal crash charge: 20-year-old to face court over Southland tragedy

03 Jul 08:09 AM
New Zealand

'Needs to be killed': Gang president allegedly ordered fatal attack on fellow member

03 Jul 08:00 AM

There’s more to Hawai‘i than beaches and buffets – here’s how to see it differently

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Heavy rain warnings extended as front sits over central North Island

Heavy rain warnings extended as front sits over central North Island

03 Jul 09:22 AM

Rain started falling at the top of the country before dawn.

Fatal crash charge: 20-year-old to face court over Southland tragedy

Fatal crash charge: 20-year-old to face court over Southland tragedy

03 Jul 08:09 AM
'Needs to be killed': Gang president allegedly ordered fatal attack on fellow member

'Needs to be killed': Gang president allegedly ordered fatal attack on fellow member

03 Jul 08:00 AM
How student loan penalties are keeping Kiwis from returning home

How student loan penalties are keeping Kiwis from returning home

03 Jul 07:49 AM
From early mornings to easy living
sponsored

From early mornings to easy living

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP