Air New Zealand removes straight to gate domestic check-in process

Air New Zealand is removing its straight to gate check-in process for domestic flights.

From July 1, all passengers, including those without checked baggage, will have to check-in through the Air New Zealand app or at a kiosk.

Previously passengers travelling without checked baggage were able to go straight to a boarding gate and check-in there by scanning their mobile app on boarding.

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The airline said in an email to customers that checking in customers that way has meant "our teams haven't always been able to complete all necessary final pre-departure procedures on time."

Air New Zealand said check-in completion time for domestic flights is 30 minutes prior to departure. Customers not checked in before that time will be unable to travel.

However, online check-in continues to be available for all customers from 24 hours prior to departure.