Bad behaviour by airlines has been making headlines a lot lately. But this has to be the most heartbreaking story.
A woman is reportedly suing American Airlines for $10 million after they checked in her carry-on luggage against her will and then lost it - along with her dead daughter's ashes which were inside.
Iddy Pierre-Canel was flying back to Tucson, Arizona, from Baltimore, Maryland, after her daughter's, Carm-Idrelle Casseus, funeral and cremation on March 5, NBC's 12 News reports.
According to Pierre-Canel's lawyer, Lorraine Morey, an American Airlines employee insisted twice that Ms Pierre-Canel check in her bag while waiting at the gate, however, she made it clear she was carrying her daughter's ashes.
She then allegedly remembers an employee picking her bags up, but she said she was under the impression they were helping her take the bags to her seat since she was distraught and had been crying.