Alleged scam centre workers and victims rest during a Karen BGF crackdown on illicit activity at the Myanmar–Thailand border in Myawaddy. Photo / AFP
They said they had smashed them. But fraud factories in Myanmar blamed for scamming Chinese and American victims out of billions of dollars are still in business and bigger than ever, an AFP investigation can reveal.
Satellite images and AFP drone footage show frenetic building work in the heavily guarded compounds around Myawaddy on the Thailand-Myanmar border, which appear to be using Elon Musk’s Starlink satellite internet service on a huge scale.
Experts say most of the centres, notorious for their romance scams and “pig-butchering” investment cons, are run by Chinese-led crime syndicates working with Myanmar militias in the lawless badlands of the Golden Triangle.
China, Thailand and Myanmar pressured the militias into vowing to “eradicate” the compounds in February, releasing around 7000 people from a brutal call centre-like system that runs on greed, human-trafficking and violence.
Freed workers from Asia, Africa, and elsewhere showed AFP journalists the scars and bruises of beatings they said were inflicted by their bosses.
They said they had been forced to work around the clock, trawling for victims for a plethora of phone and internet scams.
Sun, a Chinese national who was sold between several compounds, was able to give AFP a rare insider’s account after being freed with Beijing’s help.
But a senior Thai police official said after the crackdown began, that up to 100,000 people may still toil in the compounds – often mini cities surrounded by barbed wire fences and armed guards – that have sprung up on the border with Myanmar since the Covid pandemic.
Satellite images show rapid construction work resuming at several compounds only weeks after the crackdown. Flocks of Starlink satellite dishes soon began to cover many scam centre roofs after Thailand cut internet and power connections.
Nearly 80 Starlink dishes are visible on one roof alone in AFP photographs of one of the biggest compounds, KK Park.
Starlink – which is not licensed in Myanmar – did not have enough traffic to make it on to the list of the country’s internet providers before February.
It is now consistently the biggest, topping the ranking every day from July 3 until October 1, according to data from the Asian regional internet registry, APNIC.
It first appeared at No 56 in late April.
California prosecutors officially warned Starlink in July 2024 that its satellite system was being used by the fraudsters, but received no response.
Worried Thai and US politicians have also conveyed their alarm to Musk, with Senator Maggie Hassan calling on him to act.
Now the powerful US Congress Joint Economic Committee, on which she is a leading member, has told AFP it has begun an investigation into Starlink’s involvement with the centres.
SpaceX, which owns Starlink, did not reply to AFP requests for comment.
Erin West, a longtime US cybercrime prosecutor who resigned last year to campaign fulltime for action, said “it is abhorrent that an American company is enabling this to happen”.
Americans are among the top targets of the Southeast Asian scam syndicates, the US Treasury Department said, losing an estimated US$10 billion ($17.5b) last year, up 66% in 12 months.
The building boom since the crackdown is “breathtaking”, West said.
Satellite images show what appear to be office and dormitory blocks shooting up in many of the estimated 27 scam centres in the Myawaddy cluster, strung out along a winding stretch of the Moei River, which forms the frontier with Thailand.
A whole new section of KK Park has sprung up in seven months. The security checkpoint at its main entrance has also been hugely expanded, with a new access road and roundabout added.
At least five new ferry crossings across the Moei have also appeared to supply the centres from the Thai side, satellite images show.
They include one serving Shwe Kokko, which the US Treasury calls a “notorious hub for virtual currency investment scams” under the protection of the Karen National Army, a militia affiliated with Myanmar’s junta.
Last month, the US sanctioned nine people and companies connected to Shwe Kokko and the Chinese criminal kingpin She Zhijiang, founder of the multi-storey Yatai New City centre. Construction work in Shwe Kokko has also continued apace.
The borderlands where Myanmar, Thailand, China, and Laos meet – known as the Golden Triangle – has long been a hotbed of opium and amphetamine production, drug-trafficking, smuggling, illegal gambling and money-laundering.
Corruption and the power vacuum created by civil war in Myanmar have allowed organised crime groups to dramatically expand their scam operations.
Southeast Asian scam operations conned people in the wider region out of US$37b in 2023, according to a report by the United Nations Office on Drugs and Crime, which said the gangs ruled the centres with an iron fist.
Many workers extracted from the compounds in February said they were trafficked through Thailand and beaten and tortured into working as scammers. Others said they were lured by false promises of well-paid jobs. However, experts and NGOs said some also go willingly.
Beijing pushed authorities in Myanmar and Thailand to crack down in February after Chinese actor Wang Xing said he was lured to Thailand for a fake casting and trafficked into a scam centre in Myanmar.
Last month, China sentenced to death 11 members of a scam syndicate that operated just over the border with Myanmar, with five more given suspended death penalties.
AFP has been able to build up a picture of the murky world of the centres and the overlapping militias who guard them after months of investigation. It is a ruthless industry full of slippery characters willing to sell people into the compounds or broker their release – for the right price.
Sun – a pseudonym AFP is using to protect his identity – is one of thousands of Chinese people swallowed up by the scam factories.
The soft-spoken young villager from the mountains of southwestern Yunnan province told AFP how he and other workers were repeatedly beaten with electric rods and whips if they slacked or did not follow orders.
“Almost everyone inside had been beaten at some point ... either for refusing to work or trying to get out,” he said.
But with high fences, watchtowers, and armed guards, “there was no way to leave”, until he was released with 5400 other Chinese nationals since the February crackdown.
Sun’s testimony is a rare insight into the internal workings of the centres, as he was sold on between several when bosses realised that a slight physical disability limited his usefulness.
AFP journalists managed to talk to him as he was being released and later on the phone, as well as back in his poor, isolated village.
Sun said his trouble began in June 2024, when he left his home some 100km across the mountains from Myanmar.
With one child already and another on the way, the 25-year-old wanted to provide for his family and had heard there was money to be made selling Chinese goods online through Thailand.
“I heard it was very profitable,” he told AFP.
The trip turned into a nightmare in the Thai border city of Mae Sot, where Sun said he was abducted and taken over the slow river that divides it from Myanmar’s Myawaddy and its infamous scam centres.
He said he was “terrified, I kept begging them on my knees to let me go”.
Once in Myawaddy, he said, his plight quickly worsened.
Sun said he was brought to a militia camp where he was sold for 650,000 Thai baht (US$20,000) to a scam centre – the first of several such transactions.
There, he was ordered to do online exercises to speed up his typing. Sun, however, had a problem: a deformed finger that slowed him down and drew the ire of his overseers.
The disability, verified by AFP, meant he was repeatedly sold on to other compounds and given menial tasks.
But in the last facility – bristling with high fences and gun-toting guards – he got a taste of the real work, sending unsolicited messages to scam targets in the US.
Once the victims were on the hook, he said, he passed the target on to a more specialised scammer who would continue the conversation.
Experts confirmed that many Chinese-run compounds split the workforce according to their scamming ability.
The centres also provide workers with detailed scripts on how to bait their targets.
One 25-page text seen by AFP suggested workers adopt the persona of “Abby”, a lovesick 35-year-old Japanese woman. It advised them to build a romantic rapport with the target.
“I feel we are so destined,” the document suggests Abby could say.
Much about the industry is opaque, mirroring China and Thailand’s complex relations with Myanmar’s military regime and various rebel and junta-allied groups, many of whom profit from the illegal mining, logging and drug manufacturing going on amid the war there.
Scam centre staff run the “whole gamut”, from expendable grunts held in slave-like conditions to skilled programmers working for high salaries, said veteran Myanmar expert David Scott Mathieson, a former Human Rights Watch monitor.
Chinese authorities are treating those like Sun who were brought out in February as “suspects” who may have ventured knowingly into war-torn Myanmar.
AFP verified key pillars of his story, consulting several experts on the centres. But other portions were harder to confirm – with Thai authorities not providing information, and Chinese officials tailing reporters and impeding efforts to talk further with him.
AFP journalists were followed by multiple unmarked cars while travelling to see Sun in his mountain village, three hours from the nearest city, Lincang.
Minutes after AFP met him, a flurry of officials arrived to “check-up” on his welfare. When Sun returned after half an hour, he declined to speak further.
In the weeks before his extraction, Sun wondered if he would ever be able to escape the drudgery, threats and violence of the scam centres. “I thought about the possibility [of dying] ... almost every day,” he told AFP.
AFP obtained a copy of a “work contract” from one centre forbidding staff from chatting or leaving their posts and giving managers the right to “educate” workers who violate the rules.
China has warned its citizens for years about cyber fraud – from the scams themselves to jobs posted online that lure people into the compounds.
A steady stream of Chinese people still disappear into them, prompting desperate searches from loved ones – searches that expose them to another whole level of scams and fraudsters.
Fang, a woman from northwestern China’s Gansu province, told AFP her 22-year-old brother, a school dropout, vanished in February in Yunnan, which borders Myanmar.
He was likely under “financial pressure” and had travelled to Xishuangbanna, near the Golden Triangle border with Myanmar and Laos, for a job smuggling goods like watches and gold into China, Fang said.
Fang said she is now convinced her brother was enticed there and trafficked into Myanmar, with phone records indicating his last known location in the Wa region, home to the country’s biggest and best-equipped ethnic armed group.
Like other relatives, she said she felt anxious despite appealing to Chinese authorities for help.
“He’s the youngest child in the family,” she said. “My grandmother, who is in the late stages of cancer ... cries at home every day.”
Most Chinese scam workers cannot bank on Beijing’s efforts alone to get out.
Instead, they may have to pay a ransom that can expose people to the same murky networks that supply the centres in the first place.
Fang said she had joined several groups on the Chinese messaging app WeChat filled with dozens of people searching for relatives who disappeared near the Myanmar border.
She said she had been approached on social media by self-styled private “rescuers” who claimed to be able to extract people trapped in the compounds.
AFP contacted more than a dozen such rescuers advertising their services on Chinese social media platforms Xiaohongshu and Kuaishou.
Many seemed to have worked in compounds themselves or touted links to smugglers.
They said they could tap underground networks of compound staff, Chinese fugitives and “snakeheads” – smugglers with ties to multiple centres – to track the person and broker their release.
Most quoted ransoms equivalent to tens of thousands of dollars, depending on which centre the worker was in and if they owed money to the scam syndicate.
Some claimed to take no money for themselves. Others were open about their fees, saying a network of fixers would also get a cut.
One self-styled fixer, Li Chao, said he earned thousands of yuan (hundreds of dollars) per month arranging rescues in Cambodia – another major fraud and money-laundering hub – scoping out compounds and whisking away escapees in rental cars.
The job was lucrative, but “there are risks for me too”, he told AFP.
Ling Li, a modern slavery researcher who operates an anti-trafficking NGO, said the shadowy private rescue sector made her work freeing workers more “complicated”.
Her organisation helps families search for workers in Myanmar and Cambodia, contacting police and negotiating ransoms.
She told AFP that many online “rescuers” were either scammers themselves or charged wild sums for extractions that often never materialised.
Families “can easily be cheated by opportunists”, she said.
Fang said some handed over thousands of yuan without success. The rescuers “claim to have connections ... but in reality, it’s just [another] scam”, she said.
Release came for Sun on February 12, after Thailand cut power to scam-ridden parts of Myanmar.
That morning, as he was repairing phones, an armed group arrived, piled him and dozens of others into pick-up trucks and drove them to a militia camp.
Within hours, he was on a ferry back into Thailand. “I never imagined... that I would be rescued so suddenly,” he told AFP.
Ten days later, he was put on a plane to the Chinese city of Nanjing – flanked by police officers.
Sun was one of thousands rounded up in the joint operation between Beijing, Thailand and local Myanmar militias – the Border Guard Forces (BGF) and the Democratic Karen Buddhist Army (DKBA), former ethnic-Karen rebel groups now allied with the Burmese army.
They are two of several, often overlapping, militias operating around Myawaddy.
The scammers operate in a “highly permissive environment... with permission from junta-affiliated Burmese militia”, concluded a report last month by the Australian Strategic Policy Institute.
The think-tank, which is partly funded by Australia’s Defence Ministry, noted that while fighting between rival militia groups often rages near the centres, they are reportedly never hit, so as not to endanger the “pure profits available through the scamming industry”.
AFP sought comment from the BGF, but they did not respond.
The report’s author, Nathan Ruser, told AFP it was “shocking” that syndicates have been given “such a permanent, established infrastructure” for smuggling “construction materials, goods and the trafficking of people”.
China has said its clampdowns show its “resolute” commitment to stamping out the scammers, but Ruser and other experts say they only temporarily disrupt the syndicates.
“As long as the [military] junta [in Myanmar] enables and fuels this industry, I think it’s only ever going to be a game of cat and mouse,” Ruser said.
New ones will simply “pop up elsewhere”, he added.
Sun insisted he was forced into the compounds and never tricked anyone into handing over money.
Traumatised, exhausted and still on bail, he said he found the “mental burden” of his ordeal hard to bear.
Beijing has not said how it plans to deal with the freed workers. Experts said many of them try to play down their role to avoid punishment.
Chinese society has scant sympathy, regardless of whether they are brutalised victims of trafficking, said researcher Ling Li. “People will judge you for being greedy and stupid.”
Governments, however, have been “insanely negligent” about the gravity of the problem, warned cybercrime expert Erin West.
“A generation’s worth of wealth is being stolen from us,” she said.
“I don’t know how we shut this down. It is way too big now, like an enemy state.”
-Agence France-Presse