The ins and outs of hiring a car

Car hire is a confusing market, designed to catch out the unwary. Photo / 123RF

Car hire is a confusing market, designed to catch out the unwary

Car hire firms operate in a similar way to airlines, meaning you've got to book early, and online, for the cheapest deals. It's a confusing market designed to catch out the unwary, and the key to getting a good deal is to make sure you are comparing like with like. So what should you be looking for?

On- or off-airport

Will the car be delivered from an airport terminal site or does it involve a ride to an off-terminal site? Off-airport firms tend to be cheapest but getting the bus can be a hassle. Unless it's a long rental where the saving is significant, stick to on-airport sites.

Cancellation

Try to find a deal where you can cancel for free up to 24-48 hours before picking up the car. You can get a cheap deal by booking early but can search again the week before going for last-minute bargains.

Petrol

Some firms have a "full-to-empty policy - you pay for the full tank (usually at an inflated price) when you pick up the car and can return it empty. It sounds convenient but adds extra cost, particularly if you are not going to drive far and won't use the tank you paid for.

Drivers

Some firms add a second driver for free, others charge by the day, which can add up. Drivers aged 21-25 tend to pay a premium.

Satnavs

Don't opt for one - the car may have it built in. Use your smartphone, particularly if you can download an app like Here, which works offline so you won't incur roaming charges.

Add-ons

Only buy the basic package. Firms make their profits by selling add-ons. In particular, don't buy "super collision damage waiver" (CDW) insurance - arrange your own cover. Avoid extra personal possessions cover as it is a waste of money.

Check the car

When you collect the car, mark every blemish or scratch, however minor, on the agreement. Pay particular attention to the wheels, especially alloy ones. Check the spare wheel is inflated and undamaged, the tank is full if it's supposed to be and record the mileage. Once you've marked all the damage on the form, get the rental desk to sign it. Don't leave without getting it signed as there is nothing to stop the firm arguing you caused the damage. Take a video or pictures as extra proof. When you return the car take photos of each panel of the car, the wheels and the odometer. Hand the keys back to the staff and ask them to inspect the car. Ideally, get them to sign to confirm there is no new damage.