NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Travel

Musicians roast Ryanair after baggage handler abusing guitars goes viral

Thomas Bywater
By Thomas Bywater
Writer and Multimedia Producer·NZ Herald·
16 Jul, 2023 09:56 PM3 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Musician James Elson was surprised to find his guitars in one piece after Ryanair's mishandling of the instruments. Photo / Twitter, Elson7James

Musician James Elson was surprised to find his guitars in one piece after Ryanair's mishandling of the instruments. Photo / Twitter, Elson7James

Ryanair turned up musical passenger dissatisfaction levels to 11 after a ground handler was filmed abusing a row of guitars.

Musician James Elson was travelling to play at a wedding when, to his horror, he saw the instruments being loaded onto his flight.

Recording the baggage handler dropping the guitars onto the conveyor belt, Elson was bewildered.

“Our fragile musical instruments being looked after - not,” the guitarist tweeted with the clip, complaining about the airline’s handling and “appalling” customer service. It was a shock to see the priority luggage abused and within full view of the aircraft.

Another passenger can be heard on the clip, scoffing in shock: “Oh, their equipment!”

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

“To think the amount we paid for you to take them …” said Elson.

Ryanair charges a fee of €65 or £50 ($102) per instrument, per one-way flight for handling delicate instruments.

Other musicians piled on the airline for shocking disrespect of the pricey piece of kit.

Advertisement
Advertise with NZME.

Oops! https://t.co/eTjVXsQmOo

— Feargal Sharkey (@Feargal_Sharkey) July 15, 2023

Political campaigner and lead singer of the Undertones, Feargal Sharkey, weighed in - retweeting the video to fans with the caption “Oops!”

Tom Jones’ guitarist Peter “Danish” Honoré branded the handling “not cool”.

Glasgow-based folk band Skerryvore squarely blamed the handler’s bad energy.

“It actually takes more energy to throw them like that than just lift and place gently”

Not everyone blamed the ground handler. One pundit was willing to play “devil’s advocate” and point out that Ryanair offers travellers the option to book a seat for their instrument.

“You placed them into cargo. I know others with valuable instruments will pay for an extra seat. I don’t see the baggage handler doing anything wrong,” they said.

Ryanir’s terms of carriage say that musical instruments attract an additional fee for carriage. Passengers wanting to carry a guitar as check-in must pay an additional full fare for the instrument.

“Musical items such as a cello, guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid.”

Eventually, the instruments’ owner posted an update on Monday morning, flabbergasted to have had such support from fellow musicians.

“Thanks for the concern guys,” said James Elson. In tribute he shared a clip of the instruments in action, playing the ABBA wedding favourite Mama Mia.

Advertisement
Advertise with NZME.

Wow this, like, blew up.

Guitars were thankfully fine and the wedding was ace, despite @Ryanair’s best efforts lol.

Having nothing to promote so yeah, get over it. pic.twitter.com/XtgZGVoEcs

— James Elson (@Elson7James) July 16, 2023

“Guitars were thankfully fine and the wedding was ace, despite Ryanair’s best efforts lol.”

The airline was contacted for comment.

Travelling with instruments as checked luggage can be hazardous, and musicians know it.

Earlier this year virtuoso violinist Janusz Wawrowski refused to board a flight with Polish carrier LOT after being told his $5m Stradivarius violin could not fly as carry-on luggage.

In 2018 Romanian violist Marie-Jeanne Mai-Antal argued that she should not have to pay Ryanair’s fee for her string instrument and bow. Not to be accused of “splitting hairs” the airline’s policy only accounted for cellos, double basses and violins … She wished to fly with a “viola”.

Save

    Share this article

Latest from Travel

Travel

The top five treats to taste on your Disneyland holiday

Travel

Why spending a night at the Rydges Gold Coast is a big mistake

Travel

My search for whales on Australia's Sunshine Coast


Sponsored

Your Fiordland experience, levelled up

Advertisement
Advertise with NZME.

Latest from Travel

The top five treats to taste on your Disneyland holiday
Travel

The top five treats to taste on your Disneyland holiday

From blue milk to blue tongues, Disney treats never fail to surprise.

16 Jul 03:29 AM
Why spending a night at the Rydges Gold Coast is a big mistake
Travel

Why spending a night at the Rydges Gold Coast is a big mistake

16 Jul 12:53 AM
My search for whales on Australia's Sunshine Coast
Travel

My search for whales on Australia's Sunshine Coast

15 Jul 06:00 AM


Your Fiordland experience, levelled up
Sponsored

Your Fiordland experience, levelled up

25 May 12:00 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP