"All of a sudden, we saw an incident outside and we ran outside and intervened. But we didn't know what the story was."
None of the staff saw the altercation. It was not until they saw the news coverage and reviewed the security footage that they found out.
"The CCTV footage - the policeman saw it himself - and he goes, 'Oh yeah, her story's wrong'."
The footage showed Maiden speaking with a man who was smoking outside.
Words were exchanged, then she slapped him on the head. The man did not retaliate then.
"He just looked at her and carried on smoking. Then they were talking again and then the friends went.
"One of [her] friends came back and then that's when she punched him. Then, I think, he couldn't take it from there."
The man did retaliate then, hitting back.
"She punched him clean in the face and it pushed him back," the staffer said. "He stumbled backwards. The police watched it over and over again... It was a big hit.
"There was another guy involved, too, but he did a blindshot [punch] to the guy. That's when we came in and broke it up."
The staffer said although the incident was unfortunate, it was important to reveal the truth behind the incident -- particularly as staff were said to have not intervened or offered to help Maiden after she was attacked.
"After the incident happened, we helped her out and we asked her if she wanted us to ring the police or [ambulance] and she declined it," he said.
"We're trying to make the area as safe as possible. There's only so much we can do inside the bar. Whatever they do outside, we can't control."
The worker said Maiden was not a regular at the 123 Karaoke Bar. The man, however, regularly popped in with his partner or friends.
The worker also said staff were disappointed that Maiden had claimed her attacker was of Pacific descent after he branded her a Palagi.
"He's Maori. Not only Islanders say 'Palagi'. When I saw that, I said to people, 'That's wrong'."
Maiden and the man involved will appear in court on January 12.