NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Covid 19 coronavirus: Tracing app 'unusable' for the blind and those with low vision

RNZ
25 May, 2020 08:02 PM6 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

There are no new Covid-19 cases today and Director-General of Health Ashley Bloomfield said it is his "great hope" that New Zealand has seen the last of the deaths associated with coronavirus.

By RNZ

Experts in technology for the disabilities are slamming the Government for releasing a contact tracing app they can't use.

They say the NZ Covid Tracer app, launched six days ago, lacks functions to let people who have low vision know where a QR Code poster is, and whether they've scanned in or not.

READ MORE:
• Covid 19 coronavirus: Jacinda Ardern's plan for at least four more weeks of level 2
• Covid 19 coronavirus: Travel ban for offshore NZ residents travelling on visa for the first time
• Covid-19 coronavirus: Zero new cases today - just 27 people still classed as having the virus
• Covid 19 coronavirus: Cabinet to decide today whether to increase gathering size; 2 bars closed

The Ministry of Health says the app meets government standards for accessibility and was praised by a leader in technology for the disabilities sector.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

But that leader, Jonathan Mosen, who is blind, says he told the ministry three times that its app was "unusable".

Another technology expert, Thomas Bryan of the Blind Low Vision group - formerly the Blind Foundation - took the app out for a test-run at the weekend, after he'd downloaded it.

"I didn't struggle too much to set it up and install it," Bryan said.

Advertisement
Advertise with NZME.

"But I know that a number of blind people have done. Some of the labelling could be improved to make it better so it's more intuitive."

He left his house expecting to easily find a shop in Wellington that had registered for the app, got assigned a QR code, then pasted this up in the window.

"That was probably my first biggest hurdle - where are these jolly things?"

The uptake of the app so far amounts to 13,600 businesses - less than 3 per cent of the country's 540,000 businesses - and 380,000 people who've downloaded it.

Discover more

Opinion

Ilan Noy: Pandemic burns bridges over the poverty gap

25 May 05:00 PM
New Zealand

New era for Auckland War Memorial Museum

25 May 05:00 PM
World

Life in Zimbabwe under 'Crocodile' worse than Mugabe

25 May 05:57 PM
World

America's craziest reaction to pandemic

25 May 06:16 PM

Australia has had far faster and greater uptake of its tracing app, which relies on different technology to track person-to-person interactions.

Bryan's wife was with him and finally spotted a QR code poster at Briscoes.

"So, I got out my phone. But of course, you had to try and find it.

"And there was no tones or vibrations to say, straight ahead or where it is, so if I hadn't been with someone who was sighted, I'd have no idea where the code was."

Many apps offer camera-spotting and audio cues or vibrations to guide the blind.

"When I did scan it, there was no indication that it actually it worked. And so, I scanned it again.

Advertisement
Advertise with NZME.

"I went back and had a flick-through and found that I've actually scanned in twice. But you know, most apps would certainly give you both a visual and an audio cue that says, 'Thank you for signing in'."

Bryan uses two other apps that provide these functions.

Covid-19 has made people who are blind or have low vision even more vulnerable because they can not see if people are physical distancing, or if cafe workers were properly cleaning the tables, so a workable app is vital, he said.

"Being a government app, it should be 100 per cent accessible, and there should have been more discussion with users of the app before releasing it."

Blind Low Vision said it was "potentially dangerous" not to have an app that everyone in the country could use.

"The fact that a government app is not fully accessible and inclusive is very disappointing."

Advertisement
Advertise with NZME.

The Ministry of Health said the development of the app conformed "as closely as possible" with the accessibility and low-vision support standards.

"The ministry has received positive feedback ... including from Jonathan Mosen, CEO of Workbridge" it said, citing a tweet of his.

I’ve just been beating up on the iOS version of the NZ COVID Tracer app. It’s fully accessible with VoiceOver, the screen reader built into every iPhone for blind people like me. A job very well done. Thanks to all involved.

— Jonathan Mosen (@JonathanMosen) May 19, 2020

Mosen said while he did tweet this praise, he also emailed the ministry saying something quite different.

"In my very first email communication, I made it clear that it's great that they have conformed to Apple's accessibility guidelines in terms of the way the app looks and feels, but that as a blind person, it would be difficult for me to find the QR code.

"And I've now made that clear in three separate communications with the Ministry of Health", as recently as last weekend, he said.

It was not possible for a blind person to make the app "part of your day-to-day life", Mosen said.

Advertisement
Advertise with NZME.

"At the moment, it is not useful."

It could be the ministry person who used Mosen as a reference in the statement for RNZ and knew about his tweet of praise, did not know about his emails faulting the app, he said.

"They've got a lot on their plate at the moment and I have some sympathy for them."

He had contacted the ministry before the app's launch last week, concerned that he knew of no blind person having been consulted.

"I wasn't able to get a test build of the app because by that stage, the official app's release was very close.

"But I do think it would have been appropriate to give several blind people a copy of this app while it was in the testing phase.

Advertisement
Advertise with NZME.

• Covid19.govt.nz: The Government's official Covid-19 advisory website

"I don't think that there's any need for particular secrecy with an app like this. There could have been quite a wide public beta testing process."

Mosen uses an app for contact tracing - but not the Government's one.

Emails show the ministry asked Mosen just last Saturday for advice on why blind people with Android phones might be having download problems - "might there be differences across devices?" a digital change manager asks.

Push for legislative change
The chairwoman of lobby group Access Alliance, Chrissie Cowan, said officials under pressure had reverted to their old inaccessible ways.

"They just wanted to get something out and just didn't think it through," Cowan said.

Advertisement
Advertise with NZME.

"Even though there's digital standards and guidelines, it's not enforceable.

"We need legislation to make it enforceable."

Access Alliance was aiming for that by 2021.

The Internal Affairs Department administers guidelines stating accessibility to web services is a "human right" and anyone delivering a web service must make sure everyone can access it.

It refused to provide comment or say whether the Ministry of Health had breached the guidelines with the tracing app.

The ministry said it was aware vision-impaired people "would welcome additional features such as audio cues and is looking at how future updates to the app can further support accessibility".

Advertisement
Advertise with NZME.
Save

    Share this article

Latest from New Zealand

New ZealandUpdated

Flights delayed at Auckland Airport as intense rain batters city, sparking surface flooding

09 May 05:38 AM
Crime

Avondale man accused of murdering partner loses name suppression

09 May 05:38 AM
New Zealand

First stage of Tarawera sewerage scheme complete

09 May 05:17 AM

One tiny baby’s fight to survive

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Flights delayed at Auckland Airport as intense rain batters city, sparking surface flooding

Flights delayed at Auckland Airport as intense rain batters city, sparking surface flooding

09 May 05:38 AM

Motorists are being warned to expect hazardous driving conditions.

Avondale man accused of murdering partner loses name suppression

Avondale man accused of murdering partner loses name suppression

09 May 05:38 AM
First stage of Tarawera sewerage scheme complete

First stage of Tarawera sewerage scheme complete

09 May 05:17 AM
'Held together by wire': Mechanic's quick-fix on broken fire truck labelled 'Kiwi ingenuity'

'Held together by wire': Mechanic's quick-fix on broken fire truck labelled 'Kiwi ingenuity'

09 May 05:06 AM
Connected workers are safer workers 
sponsored

Connected workers are safer workers 

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP