NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / New Zealand

Up to 400 affected as Healthcare NZ announce sudden slash of jobs

By Belinda Feek
Reporter·NZ Herald·
30 Jan, 2020 10:19 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Public Service Association National Secretary Kerry Davies says their members are angry and upset at the proposal by Healthcare NZ to slash 200 jobs. Photo / Supplied

Public Service Association National Secretary Kerry Davies says their members are angry and upset at the proposal by Healthcare NZ to slash 200 jobs. Photo / Supplied

Up to 400 staff could be affected in a shock restructure proposal at one of the country's largest healthcare providers.

Vanessa Dudley, chief executive of Healthcare NZ - which provides in-home health services - on Wednesday made the announcement to staff in a teleconference before sending out a company email.

A staffer, who did not want to be named, said they knew there was going to be a staff meeting but would never have guessed it would result in the slashing of such a significant number of jobs.

It's also left clients concerned and upset about the quality of service they could receive in the future, while Healthcare NZ says the company had experienced "considerable growth" since it was first set up in 1998 and efficiencies now needed to be made.

READ MORE:
• NZ's healthcare system on par with the UK's
• Southland farm find leads to new healthcare export industry
• Oceania Healthcare stake sold for $301.4 million
• NZ healthcare system among world's best - study

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

In a statement, Dudley said the deadline for feedback is February 20.

More than 200 jobs are scheduled to be axed if the proposal gets the nod, while up to 200 others will be affected by the restructure, however Healthcare declined to confirm the number of positions at stake.

The staff member said the news was a slap in the face to staff, who were mostly female and just finally making ends meat after support worker and 2018 New Zealander of the Year Kristine Bartlett fought for equal pay for women in the woman-dominated workforce.

Advertisement
Advertise with NZME.

"We saw this come in to effect across the home and community support sector with significant improvements in pay and travel and guaranteed hours for support workers. It was well deserved and overdue," the staff member said.

"Unfortunately the same increases didn't extend to the staff who 'manage' these hard working people. And there was, and still is, some disparity between the co-ordinators managing the clients and carers and those delivering it."

The Herald understands the restructure will affect administrators, co-ordinators and middle and senior managers around the whole country, with the number of regional managers dwindling from six to four.

Support workers are not affected.

She said the company had 27 branches around the country that were staffed by a mixture of co-ordinators and administrators which were overseen by locality managers.

PSA opposes a Healthcare NZ proposal to disestablish up to 200 jobs in regions around the country, and instead...

Posted by Public Service Association on Wednesday, 29 January 2020

"They're saying that DHBs, within the next two years, are going to want registered health professionals to do a large part of that work and the rest of it can go to a call centre.

"The issue that we have, when we're the ones that deal with the clients, is that the clients are going to be at risk with that model. There won't be enough people to service it."

She estimated Healthcare NZ currently had about 21,000 clients.

"The call centre picking up the queries. The problem is, with vulnerable people, if you get a call centre and your held in a queue. It's not going to work for you. You're already confused ... your talking with people with dementia, cognitive decline, special needs."

A Manawatu woman, aged in her 80s, has been using the service for over a year after suffering a stroke.

Advertisement
Advertise with NZME.

She told the Herald she's both shocked and upset at the proposal and was concerned at not being notified of any possible changes.

She relied on healthcare workers on a daily basis and said handing over a large part of their work to a person sitting in a North Shore call centre simply didn't make sense.

"It's just ridiculous."

Public Service Association National Secretary Kerry Davies urged the company "to go back to the drawing board and prioritise the needs of its staff and the local communities they serve".

"We have serious concerns about the impact proposed job losses will have on both staff and clients."

Healthcare NZ provided home care and support to vulnerable people for multiple DHBs, and managed community houses that provided 24-hour support for people with disabilities.

Advertisement
Advertise with NZME.

Like most care and support companies, it was privately owned and run for profit using taxpayer money, she said.

"The funding model for home support care is broken, and we need the Ministry of Health and other funders to take responsibility for ongoing problems in the sector."

Dudley said under the proposal, some roles will be disestablished, some realigned, and some new roles are proposed.

"Over time, we have added business units, structures and positions to the organisation as new contracts were won and new businesses or services were launched or acquired. We now have a structure that is overly complex and lacking in flexibility with duplication across the business.

"The current funding circumstances facing our business are a serious concern to our Board. For years contractual funding from funding agencies has seen very limited increases; many contracts are now very tight. Efficiency improvements are essential if we are to remain truly sustainable."

Save

    Share this article

Latest from New Zealand

New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island

New Zealand

Missing Upper Hutt man found 'safe and well'

Wellington

Chung’s campaign group loses candidate amid email scandal


Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

Advertisement
Advertise with NZME.

Latest from New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island
New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island

Heavy rain watches have been issued for Northland and Auckland from early tomorrow.

16 Jul 09:13 AM
Missing Upper Hutt man found 'safe and well'
New Zealand

Missing Upper Hutt man found 'safe and well'

16 Jul 08:37 AM
Chung’s campaign group loses candidate amid email scandal
Wellington

Chung’s campaign group loses candidate amid email scandal

16 Jul 08:10 AM


Solar bat monitors uncover secrets of Auckland’s night sky
Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

06 Jul 09:47 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP