NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Serco training left new employees at risk

David Fisher
By David Fisher
Senior writer·NZ Herald·
8 Nov, 2015 11:07 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Serco Training is owned by Serco, the company which has the contract to manage the private prisons. Photo / Supplied

Serco Training is owned by Serco, the company which has the contract to manage the private prisons. Photo / Supplied

Serco became so consumed with moving as many prison guards as it could through its training school that it left its new employees at risk when they started on the job, a New Zealand Qualifications Authority report has found.

In a report critical of Serco NZ Training, NZQA found the company's initial training course had been deliberately structured to tick the legal boxes needed to get new employees into prison and working.

In doing so it created patchwork training leaving "Serco employees with the basic requirements to perform as prison officers" but creating "a risk to the employees working in a complex and high-risk environment like prisons".

The NZQA report studied the private Serco Training facility which exists solely to train prison guards to work in Mt Eden and Wiri prisons.

Serco Training is owned by Serco, the company which has the contract to manage the private prisons.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Serco's management of Mt Eden prison - which the training facility is based - has come in for criticism after mobile phones recordings in the jail showed contraband and violence among inmates.The Department of Corrections took over management of the prison in June while an inquiry was being carried out.

The NZQA report was critical of Serco NZ Training's systems which had seen 372 new prison guards trained since the company started in mid-2013.

It found a heavy focus on the nine-week "initial training" needed to have a new staff member "legally recognised as a prison officer".

Advertisement
Advertise with NZME.

But the "initial training" content plucked the legal requirements from the level three National Certificate in Offender Management course which aimed to allow new guards "consolidate their prison management skills" while building confidence through work-based training. Only 26 per cent of those enrolled had completed the full course inside the six months it was meant to take.

NZQA called the qualification rates "weak", saying it was "largely due to flaws in the programme design" including assessment methods which were "impractical and unrealistic". Even if students had wanted to push on to the full qualification, there was a "lack of capacity in Serco Training to support trainees through workplace training".

"Direction from governance (Serco managers) was overly focused on ensuring sufficient supply of prison officers." NZQA found Serco NZ Training "was not adequately resourced" which "led to a sacrifice in qualification completion putting Serco employees at risk of not refining their skills while operating in a complex and high-risk prison environment".

NZQA found Serco's new prison at Wiri meant it needed "hundreds of new prison officers to be recruited and trained". It meant a "very high throughput of initial training."

Discover more

New Zealand

Tenants safe with us, says Oz firm

22 Oct 04:00 PM
New Zealand

Canvas for criminal paints grim picture

08 Nov 08:47 PM
World

Russians unmoved by spectre of terrorist attack

08 Nov 08:39 PM
New Zealand|politics

Jamie Oliver's thumbs up to Labour policy

09 Nov 12:10 AM

A Serco spokeswoman said recruitment and training of Corrections Officers to staff Auckland South Corrections Facility was a primary focus during the period under review by NZQA.

"We are pleased NZQA found Serco Training met the most critical needs of training, ensuring all staff met the requirements to work as a prison officer. The report recognises that Serco Training's initial training course for Corrections Officers clearly provides new employees with the knowledge, skills and attitudes for this role.

"Many of our officers are well down the track to achieving the extended NCOM 3 qualification, which will further enhance their ability to make a difference in prisoners' lives. Serco Training is committed to lifting the qualification completion rate for the National Certificate in Offender Management, in line with NZQA's recommendations."

Corrections commercial director Julie Robertson said there was "no contractual relationship" with Serco's training arm.

Under the contract Corrections had with the company, she said Serco was required "to have sufficient suitable staff members trained to a minimum legislated standard to deliver their contract".

Since July, Corrections had a prison director and management team put in Mt Eden prison to "oversee its day to day running". "This management team has been helping Serco staff lift the standard of operation of Mt Eden Corrections Facility to acceptable levels."

Advertisement
Advertise with NZME.

Labour prisons' spokesman Kelvin Davis said it would be expected an employer would help staff prepare as best they could for challenging situations.

"If they are only getting bare basics, no wonder there are problems."

Corrections minister Peseta Sam Lotu-Iiga declined to comment on the issue.

Save

    Share this article

Latest from New Zealand

New Zealand

Police respond to assault at pool: One hospitalised, charges laid

06 Jul 06:31 AM
New Zealand

'Harrowing incident': Coastguard rescues boaties after 3m waves hit vessel near Motunau

06 Jul 06:20 AM
Crime

Caught on tape: Identity finally revealed of Jaguar-driving teen behind CBD rampage

06 Jul 06:00 AM

There’s more to Hawai‘i than beaches and buffets – here’s how to see it differently

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Police respond to assault at pool: One hospitalised, charges laid

Police respond to assault at pool: One hospitalised, charges laid

06 Jul 06:31 AM

The incident occurred at around 3.15pm on Littlebourne Road.

'Harrowing incident': Coastguard rescues boaties after 3m waves hit vessel near Motunau

'Harrowing incident': Coastguard rescues boaties after 3m waves hit vessel near Motunau

06 Jul 06:20 AM
Caught on tape: Identity finally revealed of Jaguar-driving teen behind CBD rampage

Caught on tape: Identity finally revealed of Jaguar-driving teen behind CBD rampage

06 Jul 06:00 AM
Nine Lotto players win nearly $31k each in Second Division – where tickets were sold

Nine Lotto players win nearly $31k each in Second Division – where tickets were sold

06 Jul 05:31 AM
From early mornings to easy living
sponsored

From early mornings to easy living

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP