That's the flipside of user-pays: we're prepared to pay up when there's quality there but, if it's not, there's going to be a whole lot of trouble - and not just in 140 word bleats on Twitter.
Those grey enough to remember the Auckland Harbour Bridge toll booths will remember occasions when something went wrong and traffic came to a standstill - and this is back when there weren't that many cars on the road.
Add computer systems, the modern road manners that have flicked off courtesy in favour of stupidity and arrogance, and the tendency of transport authorities to royally cock things up.
Ask anyone who tried to get through the northern gateway in those first few weeks about their experience with tolls. Nightmarish.
So ultimately we can, or at the least will accept, the prospect of paying tolls but we need some guarantees: make it work, make it worthwhile, ensure there's an alternative route that's not way off-course, don't get too greedy, run it all on an electronic tag system, and don't think of having people stuck at a tollgate while searching for coins.
And please, do us all a big favour, and do your homework first.
On the bright side, it might give public transport a bit of a boost, get some cars off the roads and free up more space for the rest of us.