"People just didn't understand what rāhui meant. A majority were foreign tourists while others were from outside Northland who have not been here before. We spoke and clarified any misunderstanding they had and also explained what a rāhui was and why it was put in place.
"Once we told them that, they understood. Most of the people were very understanding. Some wished us luck, others said they'd come back in a few years time to see what the pools look like," she said.
Hawken said some visitors over the Easter weekend thought a rāhui was in place over the pools only while some thought it was for the track only.
They did not understand the history and significance of the place, she said.
"The main question people had was why was there a rāhui in place. They didn't understand the impact of pollution. A few families that visited the pools six months ago couldn't believe the condition they were in at present.
"Generally the response has been good, consider the fact that over Christmas we were having an average of 400 people in a couple of hours to having 150 per day," Hawken said.
Environmentalists, community groups, civic leaders and the local hapū have long been concerned about the degraded state of the pools and the condition of the track.
Issues include no provision of basic infrastructure like a proper track, toilets or rubbish disposal facilities and all these will have to be addressed, the hapu said.