Netflix, which launched in New Zealand and Australia in March, issued a statement saying the over-billing issue was not widespread.
"We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing," the statement read.
"The issue has been resolved. While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts."
One New Zealand customer confirmed to the Herald that he had been overcharged.
"I rang the Netflix call centre and found the staff very apologetic and helpful, and they advised me that the issue had was being fixed," said Dean McCondach.
"I called my bank who checked and as the transactions had the same authorisation code they refunded my extra payment straight away."
Other Netflix users took to Facebook and Twitter to complain about the overcharging.
"I got charged $11.99 11 times total $131.89 ... I hope you refund the amount soon," wrote one angry customer.
"Gotta say, very disappointing from Netflix. I was hit 10 times over the weekend. On top of that when I first called Netflix up i was told that the issue of multiple billing could not possibly happen under your automated system," wrote another.
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- AAP
