Customers buy outcomes
Jeffrey explained that great companies price their products and services to the value the customer gets.
This marketing and sales strategy is called "Dollarisation".
Jeffrey went on to say that people buy for one of two reasons:
To feel good or to solve a problem.
"Feel good" is measured in intangible values, such as the stylish fit of a sweater, the taste of a fine wine, or the tight cornering of a new sports car.
The solution to a problem represents either the avoidance of loss (e.g., reduced costs) or the chance for gain (e.g., improved sales).
Both the avoidance of loss and the chance for gain can be measured in dollars and cents, or "Dollarised".
People buy value, an economic return.
So smart businesses don't sell products or services, they sell money.
Dollarisation calculates how much money
Dollarisation example:
One of Jeffrey's clients had a problem with a high turnover in their sales force.
So they would spend months and months and thousands of dollars training a number of salespeople and then they would lose a number of these salespeople.
Jeffrey asked his client "What is it costing you to lose these clients?"
His client wasn't sure so Jeffrey helped them by asking a few questions.
• How many sales people do you hire each year?
• How many do you lose?
• How much would you have invested in training just one sales person?
Jeffrey then summarised what his client had told him.
"So when you lose 10 sales people a year, it is costing you $20,000 to train each person, that's $200,000 it has cost you. Is that correct?"
Jeffrey could then offer a solution and show that the value of his solution is tiny compared to the value his client would receive.
So if we can reduce the 10 sales people you lose each year to say five sales people, you lose that will save you $100,000 a year?
Yes, that's right.
Great, my fee to help you do this is only $25,000.
In this example the value of the outcome ($100,000 a year saving) is huge compared to the $25,000 fee being charged.
Here are some of the things it's helpful to find out when you interview a potential client to find the value of what you are offering them:
• What's it costing them today for a problem they have?
• What is the value to them if you can help them solve this problem?
• What's the potential upside?
• What can you help them with?
• What costs can you help them eliminate or cut?
• What revenue gross margin revenues can you help them gain?
• What potential negative problem (and the associated cost can you help them avoid?
You find out how your services can reduce cost, increase gross margins, or avoid preventable future events and the cost associated with it.
It's all about really asking the customer thoughtful pre-planned questions till you get to the point of what is it costing the customer or what is the opportunity cost for not doing something.
I really like Jeffrey's strategy of dollarising the real value of what you offer.
It's a powerful way to get clients to choose your service rather than a competitors.
"Price is what you pay. Value is what you get" - Warren Buffett.
Action Exercise:
When you are talking with a potential new client take some time to ask intelligent questions. Find out the cost of the problem they have, the value of not having this problem, the value of reaching a goal they want, the money they will save or gain, and so on. Then show them that your solution is tremendous value compared to the investment they are making for your service.
- Graham McGregor is The Added Value Marketing Expert™. Register at his website www.addedvaluemarketing.com and Graham will give you a free copy of his brand new free guide 'Easy Sales with Added Value Marketing'. (This guide contains ten time tested strategies that any business can use right now to create easy sales and delighted clients and is with Graham's compliments.)
