"We will look at various options to address customer losses later in the investigation," Bitfinex wrote in a blog post. "We ask for the community's patience as we unravel the causes and consequences of this breach."
The Hong Kong exchange was the largest for US dollar-denominated transactions over the past month, according to bitcoincharts.com.
Chinese exchange OKCoin was the largest overall bourse for trading in the digital currency, over 90 per cent of which is denominated in the Chinese yuan.
The price drop was reminiscent of the market reaction after Tokyo-based Mt. Gox -- then the largest bitcoin exchange in the world -- disclosed it was hacked in February 2014 and filed for bankruptcy weeks later. Bitcoin prices plunged 30 per cent that month.
Bitfinex last year announced a partnership with Palo Alto-based BitGo, which uses multiple-signature security to store user deposits online, allowing for faster confirmation and withdrawals. Exchanges including OKCoin tend to store the majority of deposits offline, while keeping a small percentage online and available for immediate withdrawal.
We will look at various options to address customer losses later in the investigation.
"Since we now enforce multi-institutional second factor authentication (Bitfinex will be the first factor and BitGo the second factor), attackers are required to compromise both institutions before getting funds," Bitfinex wrote on its support page after the partnership was announced.
BitGo said it is investigating the matter also and hasn't discovered breaches on its side. "To date, BitGo's investigation has found no evidence of any compromise of its servers or services," company spokesman Joe Volat said in an e-mail to Bloomberg.
"We believe that multi-sig security technology on which BitGo's systems are based was not affected."
The company also supplies security to other bitcoin exchanges.
"Bitfinex is in lockdown/investigation mode, so we're not going to know anything for sure for a few days," Peter Todd, an active bitcoin code contributor based in Toronto, wrote in an email.
- Bloomberg.