Spark's operating costs rose 4.3 per cent to $1.32b to support its expanding IT services and as it took on more call centre staff to improve customer service levels, which became an issue when weather-related problems increased the number of faults on copper-based services last winter. The company's staff numbers were up 12 per cent to 5,943 as at December 31 from a year earlier, and labour costs rose 10 per cent to $278m.
Chief executive Simon Moutter said the investment in call centre resources had cut call waiting times, but that "there is much work still to be done", with the introduction of new digital services seen as "pivotal to future service measures" and a new Spark app about to be launched.
Spark has also launched a programme to shift as many customers as possible off copper lines and onto fibre or wireless technologies and is working with local fibre companies to boost fibre uptake. As at December 31, Spark had 138,000 ultrafast broadband fibre connections and more than 40,000 wireless broadband connections.
The board declared an interim dividend of 11 cents per share, payable on March 31 with a March 17 record date, and a special dividend of 1.5 cents per share. It still plans to pay shareholders 22 cents a share in ordinary dividends and a 3 cent special dividend for the 2017 financial year.
The shares last traded at $3.71 and have gained 22 per cent over the past 12 months.
Spark's home, mobile & business division, which services households and small businesses, posted a 1.3 per cent decline in earnings to $391m due to the increase in call centre staff numbers, which the company expects to drop off in the future. Revenue rose 1.4 per cent to $985m on increased mobile customer numbers and as broadband customers migrated to higher-value plans.
The digital division, which deals with large business, enterprise and government customers, posted a 1 per cent fall in ebtida to $191m to support the growth in IT services, which helped drive an 8.4 per cent gain in revenue to $658m.
The ventures and wholesale unit posted a 9.5 per cent decline in earnings to $57m on a 7.4 per cent fall in revenue to $112m. The earnings decline was due to the rationalisation of wholesale legacy services, and was offset by gains in the Qrious big data and Morepork sercurity services.
Spark Connect & Platforms, which covers the company's network performance and investment programmes, posted a smaller ebtida loss of $166m due to a reduction in costs