NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / World

Elderly woman found dead after waiting four hours for ambulance

By Katie French
Daily Mail·
6 Jan, 2018 08:42 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Paramedics turned up three hours and 45 minutes after the 81-year-old dialled emergancy services complaining of neck pain. Photo / 123rf

Paramedics turned up three hours and 45 minutes after the 81-year-old dialled emergancy services complaining of neck pain. Photo / 123rf

An elderly woman has been found dead at her home after waiting four hours for an ambulance to arrive.

Paramedics turned up three hours and 45 minutes after the 81-year-old dialled emergency services complaining of neck pain.

The crew had to knock down the door of her house in Clacton, Essex, after she didn't answer, the MailOnline reported.

Ambulance chiefs said they couldn't send a vehicle sooner due to "extremely high demand" on the service and delays at accident and emergency units.

The GMB union said the case in Clacton, Essex, was 'another example of how we are not coping' with the NHS winter crisis.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The East of England Ambulance Service said it was 'under extreme pressure' after crews arrived three hours and 45 minutes after her initial call.

Bosses at East of England Ambulance Service Trust have apologised to her family over the wait.

They said couldn't send an ambulance to her because due to "extremely high demand" on the service and delays at accident and emergency units.

Advertisement
Advertise with NZME.

Deputy Chief Executive Sandy Brown said: "Our sincere condolences and apologies go out to the patient's family and friends and we are truly sorry for the ambulance wait that occurred at this incident.

"Regarding this incident, we received a call just before 8pm on 2nd January to a report of a woman with chest pain in Clacton.

"Due to extremely high demand on the service and delays at accident and emergency units, we were not able to immediately dispatch an ambulance.

"A clinician in one of our control rooms made a welfare call and spoke to the patient at 9.47pm and an ambulance crew arrived at the address at 11.46pm. The patient was found unconscious and not breathing and sadly died at the scene."

He added: "We have very publicly expressed how stretched the ambulance service is and the pressures our staff and the NHS as a whole have been under the past few days.

"We are working in partnership but we are facing hospital handover delays, which can prevent us from responding as quickly as we need to.

"As a Trust, we have experienced our busiest days ever and we know our partners in the hospitals are in the same situation.

"We had more than 4,200 calls across the East of England that day, more than 1,300 of which were in Essex and more than 250 were in North East Essex."

Former health minister Norman Lamb responded to the death on Tuesday urging the prime minister not to 'stand by and allow the NHS to deteriorate'.

GMB regional officer Dave Powell said: "I'm sure this case is much more widespread than the public is aware of.

Advertisement
Advertise with NZME.

"My concern is now that we are actually suffering deaths whilst people wait for ambulances.

'On arrival, the crew had sufficient concerns to force entry to the property as the control room could not contact the patient via telephone.

'Unfortunately, the patient was found deceased in the property and there was nothing the crew could do for her.'

A statement by the ambulance service on Tuesday said the service received more than 4,100 calls on December 31 and around 4,800 on January 1.

'To put this into content, the trust's average daily volume of calls is about 3,000 calls a day,' it added.

Matt Broad, deputy director of service delivery, added: 'The trust, as well as the wider NHS, is still experiencing incredibly high demand and is under extreme pressure.'

Advertisement
Advertise with NZME.

The ambulance service previously said it has had to rely on taxis to take patients to hospital after struggling to cope with a surge in demand over the holiday period.

The MP for North Norfolk constituency, which is served by the ambulance service, said: 'Paramedics are having to work long shifts because of insufficient workforce.

'These are the human consequences of the financial state the NHS is in. This is why it's vital the government acts, the prime minister can't stand by and allow the NHS to deteriorate.

'I've been making clear that the state that the system is in, it's inevitable that people will lose their lives and failures of care will mean people will be left with long-term disabilities.

"One of the major strains is the ambulance service and its link with A&E, problems with handovers and ambulances stacking up, which leads to delays.'

Michael Le Cornu, chairman of the Tendring Pensioners' Action Group in Essex, said he was disgusted that the woman had been left to die on her own.

Advertisement
Advertise with NZME.

He said: "It's terrible that she was left waiting for such a long time. It really is disgusting.

"We have been worried about this sort of thing happening for some time and have heard similar examples, including in which a 94-year-old died.

"We are disgusted with the complacent attitude of this particular Government. Until just recently they thought there were no problems with the NHS."

Save

    Share this article

Latest from World

World

Woman's arm reportedly ripped off in lion attack at Queensland zoo

06 Jul 04:49 AM
World

Ozzy Osbourne's final Black Sabbath gig draws thousands in Birmingham

06 Jul 02:09 AM
World

Brics leaders to challenge US tariffs at Rio summit

06 Jul 01:49 AM

There’s more to Hawai‘i than beaches and buffets – here’s how to see it differently

sponsored
Advertisement
Advertise with NZME.

Latest from World

Woman's arm reportedly ripped off in lion attack at Queensland zoo

Woman's arm reportedly ripped off in lion attack at Queensland zoo

06 Jul 04:49 AM

A woman in her 50s has been rushed to hospital with significant injuries.

Ozzy Osbourne's final Black Sabbath gig draws thousands in Birmingham

Ozzy Osbourne's final Black Sabbath gig draws thousands in Birmingham

06 Jul 02:09 AM
Brics leaders to challenge US tariffs at Rio summit

Brics leaders to challenge US tariffs at Rio summit

06 Jul 01:49 AM
'Arson attack is cowardly': PMs condemn Melbourne synagogue blaze

'Arson attack is cowardly': PMs condemn Melbourne synagogue blaze

06 Jul 01:35 AM
From early mornings to easy living
sponsored

From early mornings to easy living

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP