"The store manager Beau Carter was very unprofessional and stereotyped me because I was a black male."
The manager reportedly tried to say scanning Old Navy clothing a customer is wearing is standard procedure but Conley said he always wears this jacket when visiting the store and has never been able to scan his clothing.
"Then after they scan my jacket they try to make me repay for it?? Finally the District Manager Shannon (who refused to give out her last name) came out and I made her check the surveillance tape to prove that her and her fellow employees were in the wrong for racially profiling me because of the color of my skin," the man continued.
"Once she confirmed that I was telling the truth (after watching the tape) she never came back out to apologize to me nor did the store manager Beau Carter as you can see in my videos below."
Conley posted the footage to his Facebook page and it has since gone viral, with more than 141,000 shares and over 100,000 likes.
Old Navy has since taken to its Facebook page to apologise to the man, admitting he had been discriminated against.
This week, one of our customers left our store feeling discriminated against. We have reached out to the customer to...
Posted by Old Navy on Thursday, 1 February 2018
