NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Travel

Flyers' embarrassing, 5000km mistake is surprisingly common

Thomas Bywater
By Thomas Bywater
Writer and Multimedia Producer·NZ Herald·
16 Jul, 2020 09:41 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

No way, Jose! Bens is not the first person to make the mistake. Photo / 123rf

No way, Jose! Bens is not the first person to make the mistake. Photo / 123rf

Just 14 hours into the trip of a lifetime with six weeks and eight countries planned, Emma Bens was already phoning home with an embarrassing call for help.

Mortified, the Australian backpacker had only taken one plane so far - and it was to the wrong country.

This costly mistake was only realised when she went to catch the connection at Denver airport - expecting for it to be to San Jose, Costa Rica - but instead she arrived at the gate for a much shorter flight to San Jose . . . in California.

It took her some time to summon the courage to admit the mistake to the United Airlines staff, Bens explained in article for Escape magazine, which was followed by the most embarrassing words of her life:

"I'm so sorry, but I need your help. I've booked my plane ticket to the wrong San Jose."

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

By this time her bags were well on their way to the San Francisco Bay Area without her.

Bens spend the next few hours "between tears on the waiting seats, on the phone to my travel agent and wanting to pummel my fists into the desk of the airline booth," she told Escape.

What's in a name? The two places share little apart from their moniker. Photo / Ruben Ramirez, Andreii Ganzevych, Unsplash
What's in a name? The two places share little apart from their moniker. Photo / Ruben Ramirez, Andreii Ganzevych, Unsplash

However there was still not response from home in Australia, who were presumably sound asleep.

Advertisement
Advertise with NZME.

After several hours on the United helpline, $200 worth of roaming fees and three changeover shifts from the airline desk - she finally found a way out.

This came in the form of a $1200 flight and a 12-hour stopover in Houston Texas.

United kindly arranged to forwarded Bens' backpack from California, which arrived to meet her in Costa Rica - three days later.

Now booked onto the flight to the 'right' San Jose, she heard from her dad who had few words for his daughter.

Discover more

Travel

GO NZ: Victorian punks and penguins make Ōamaru a 'must see'

16 Jul 03:05 AM
Travel

'Selfie mask' company makes coverings more personable

16 Jul 04:29 AM
Travel

North Island ski fields make remarkable Covid rebound

16 Jul 05:40 PM
Travel

Who would go on honeymoon in Pittsburgh in a pandemic?

17 Jul 09:42 PM

The message came in the form of a single SMS link to the Dionne Warwick hit "Do you know the way to San Jose."

At least Bens' family saw the funny side of the situation.

It's not an uncommon mistake to confuse San Joses. In February, two backpackers from the UK booked a connection from Medellin, Colombia to a San Jose 5000km in the wrong direction.

Similarly in 2018 a Swedish attendee to a social media conference in California was delayed after booking tickets to the wrong airport. Can you guess where she ended up?

Soon on my way back to the correct San Jose 😂 pic.twitter.com/qptMrlNeSn

— Jelly (@Jellyzaur) October 26, 2018

There are 1716 " San Josés" in the world.

It's the most common place name on Earth, according to the US GEOnet name server database which stores 5.6 million cities for SatNav systems.

Advertisement
Advertise with NZME.

The almost 2000 San Joses are liberally sprinkled between Europe, South America and the Pacific. There are even 13 San Joses in the Philippines.

Although you might think to check your tickets before booking.

The top fifteen most common place names are all Spanish or Portuguese. One presumes this is because Conquistadores had too little time left from all that conquering to come up with novel names.

Statistically, if someone asks "are you going to San Francisco" the answer is: yes. There are 1017 cities with that name.

Other unoriginal names include Alexandrovka - or Александровка - of which there are 571 throughout the Russian speaking world.

Or the Persian name Hoseynabad, of which there are 542 places with the name between Europe and central Asia.

Advertisement
Advertise with NZME.

Bens' one takeaway she would share from the experience " wearing the same clothes for 72 sticky, uncomfortable hours"?

"always carry a spare pair of underwear in your carry-on luggage. If you can fit extra leggings, T-shirt and jumper in there too, DO THAT."

World's most common place names

1. San José (or San Jose) 1,716
2. San Antonio 1,691
3. Santa Maria (or Santa María) 1,246
4. Santa Rosa 1,212
5. San Pedro 1,191
6. San Juan 1,166
7. San Francisco 1,017
8. San Miguel 989
9. San Isidro 892
10. Esperanza (or La Esperanza) 852

Source: geonames.nga.mil/gns/html/

Save

    Share this article

Latest from Travel

Travel

Not eggs benny: 11 interesting brunch spots in Christchurch

09 May 01:00 AM
Travel

Air NZ's premium economy v Skycouch: Which is the winner?

08 May 07:00 PM
Travel news

Air NZ to suspend Christchurch-Gold Coast flights over summer

08 May 03:47 AM

40 truly remarkable years

sponsored
Advertisement
Advertise with NZME.

Latest from Travel

Not eggs benny: 11 interesting brunch spots in Christchurch

Not eggs benny: 11 interesting brunch spots in Christchurch

09 May 01:00 AM

We’re not having a go at eggs benny.

Air NZ's premium economy v Skycouch: Which is the winner?

Air NZ's premium economy v Skycouch: Which is the winner?

08 May 07:00 PM
Air NZ to suspend Christchurch-Gold Coast flights over summer

Air NZ to suspend Christchurch-Gold Coast flights over summer

08 May 03:47 AM
Greg Foran defends exit from Air NZ top job amid aircraft problems

Greg Foran defends exit from Air NZ top job amid aircraft problems

08 May 02:17 AM
One pass, ten snowy adventures
sponsored

One pass, ten snowy adventures

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP