New ZealandThe Disputes Tribunal ruling that could get you out of a parking ticketThe man was given a $65 fine for parking too long at a supermarket.22 Sep 05:00 PM
PremiumPremiumBanking and finance'Absolute negligence': Financial expert lashes Kiwi banks, alleges systemic security failuresIt’s absolute negligence on the banks’ behalf and it’s an embarrassment internationally.'12 Sep 06:03 PM
BusinessHow long should your household appliances really last? Consumer NZ reveals allConsumer watchdogs reveal your oven should last about 15 years.07 Sep 10:59 PM
New ZealandMasterChef cookware in Australian promotion gets one-star rating from complaining customersThe poorly reviewed cookware looks the same as that in the current New World promotion.06 Sep 08:18 AM
New Zealand‘It weighs on me’: Fair Go’s Kaitlin Aldridge on standing up for the underdog"Even if the ‘villain’ of the story is a douchebag... I have to be fair to both parties.”03 Sep 09:00 PM
PremiumPremiumAged careHow many Kiwis live in retirement villages owned by the 'big six' operators?Areas have been identified where NZ populations of those aged 75-plus are growing fastest.22 Aug 05:00 PM
PremiumPremiumInflationWhat will putting supermarkets under the spotlight change?OPINION: What can be done, legally, to prevent supermarkets ripping us off?13 Aug 03:00 AM
New ZealandCountdown rebranding to Woolworths: What happens to your Onecard?With a $400 million rebranding and refurbishment, Countdown teases change to Onecards too.18 Jul 03:58 AM
BusinessConsumer says cyclone victims told to pay for lost Sky BoxesGroup says it has raised concerns with the broadcaster.11 Jul 07:03 PM
New ZealandRogue robotic vacuum cleaner's rampage causes $3.5k in damageThe expensive vacuum went rogue after being left to its own devices.08 Jul 01:05 AM
PremiumPremiumBusinessSecret cyber security shake-up: Little confirms, defends plan after protest letterCert NZ will be mashed into the GCSB.04 Jul 05:20 AM
New Zealand‘They have deep pockets’: Consumer boss wants banks forced to refund scam victims'It’s getting worse. The figures are mind-boggling.'02 Jul 07:16 PM
New ZealandNo power in some households, high prices in othersOur most vulnerable and cash-strapped NZers are paying around 15 per cent more for power.21 Jun 11:03 PM
PremiumPremiumAged careRetirement village ripoff: $100 charge to replace $5.80 washer for toilet'Always happy to investigate any issue of alleged unfairness or inappropriate charging.'13 Jun 05:20 AM
PremiumPremiumNew ZealandExposed: Retailers' sneaky tactics to make you spend more at the tillPriceSpy and Consumer NZ share their tips for saving cash and avoiding the sales trap.03 Jun 05:00 PM
New Zealand'Sad reality': Supermarket staff fitted with bodycams to combat rising crimeCrime prevention or breach of privacy? Not all are happy with bodycams at the checkout.02 Jun 05:00 PM
New Zealand‘Nightmare’: Woman demands refund after sixth attempt to fix scratched TeslaTesla NZ to face the Motor Vehicle Disputes Tribunal for the second time.15 May 07:18 AM
New ZealandBanks less trusted than supermarkets - Consumer NZ surveyPublic trust in banks falls as profits surge in the middle of a cost of living crisis.12 May 11:22 PM
PremiumPremiumBanking and financeFood price inflation will continue to bite Kiwi householdsStats NZ said today that food prices are the highest since 1987.11 May 05:27 AM
Personal FinanceRevv-olting car loan debacle horrifies consumer watchdog$30k loan for $7k car shows major car finance overhaul needed, Consumer NZ says.08 May 09:23 PM
PremiumPremiumTourismEighty Kiwis stung by $6.5m luxury cruise ship failure: receiver'This cruise was a Fawlty Towers from start to end. You could not eat the food,' - review.03 May 05:37 AM
TravelTwo cancellations in 48hrs: Passenger seeks damages for ‘emotional distress’She feels she is owed emotional damages for the ordeal.01 May 02:26 AM
New Zealand‘To me, it’s theft’: More BPMe app users complain of being charged twiceBP insists there are no known issues with petrol app despite customer's claims.28 Apr 10:20 PM
PremiumPremiumAirlinesVirgin extends flight credits for Kiwis - but there’s still a catchConsumer NZ has advice for those caught out by the airline's collapse three years ago.12 Apr 05:24 AM
BusinessMore than 300 ‘dodgy’ supermarket specials exposed, but Foodstuffs hits back'Concerning' volume of misleading pricing and promotions, consumer group says.06 Apr 01:16 AM
RetailCost of living: High food prices now a bigger worry than rent, Consumer saysFood costs surge, leapfrog other concerns as inflation and cyclone hit home.13 Mar 07:19 PM
RetailAppliance shops big winners in consumer group People’s Choice awardsShoppers demand better service after emerging from Covid hibernation.08 Mar 05:36 PM
New ZealandStranded Cook Strait ferry passengers have ‘strong case’ for payoutFerry passengers who forked out money over the delays could get it back, Consumer NZ says.23 Feb 01:50 AM
LifestyleTop of the pots: Consumer NZ rates Kmart saucepan the bestThe budget saucepan beat pots that go for hundreds of dollars.24 Jan 07:32 PM
New ZealandDoes Snickers still satisfy? Popular chocolate bar gets 12 per cent smaller for same priceSnickers bar now smaller as rising costs hit manufacturing.13 Jan 03:44 AM
RetailBoxing Day launches early for some retailersRetailers and shoppers gear up for biggest sales day of the year.23 Dec 04:00 PM
PremiumPremiumAged careRetirement village law under spotlight for potential reformProbe comes following widespread calls for change in the sector.22 Dec 02:03 AM
PremiumPremiumBusinessHold the line: Govt agency wait-time survey reveals some surprisesConsumer investigation says some delays answering calls are truly appalling.01 Dec 06:13 PM
Lifestyle'Dodgy dealings': Sunscreen firm slapped with fine for SPF claimsJudge says sentence should act as a deterrent against making unsubstantiated claims.29 Nov 08:54 PM
