PremiumPremiumAirlines‘Very good vibes’: Air NZ boss on recent engine issues and contractors in ManilaForan said contact centre wait times had fallen, but could still be 'clunky'.09 Nov 04:00 PM
PremiumPremiumAirlinesHigh travel costs: Tourism leader’s advice to Kiwis wanting to see the countryTourism Industry Aotearoa boss says sector grateful for support during Covid.09 Nov 04:25 AM
TravelFlight attendant reveals secret button that can make your flight more comfortableThe secret button is a game changer, especially for those in the aisle seat.08 Nov 08:10 PM
PremiumPremiumAirlinesEditorial: Airline competition across the Pacific great news at both ends of the lineThe arrival of new airlines is great news for passengers.07 Nov 04:00 PM
PremiumPremiumAirlinesAir NZ looks to future: Supersonic planes, robots and VR travel on the radarThe airline is thinking big as it faces more disruption due to engine issues.07 Nov 12:04 AM
TravelWhat's it like flying Business Class from Johannesburg to Auckland with Singapore Airlines?How does Singapore Airlines Business Class fare on the Johannesburg to Auckland route?06 Nov 11:00 PM
TravelDame Trelise Cooper and Kiwis react to new Air NZ uniform designerWhat do Kiwis think of Air NZ's new choice of designer?06 Nov 09:38 PM
PremiumPremiumAirlinesAirAsia X ditches Auckland-Sydney flights for new routeMalaysian airline is going full circle with new city pair between NZ and Australia.06 Nov 06:00 PM
PremiumPremiumAirlinesWhy American Airlines is joining the party on the Auckland-Los Angeles routeThere was one carrier a year ago - four airlines will be flying the route by Christmas.05 Nov 04:00 PM
PremiumPremiumAirlinesFour ways airlines are making billions out of charging for extrasAir travel's not yet at pre-Covid levels, but ancillary revenue is breaking records.03 Nov 02:00 AM
PremiumPremiumAirlinesQantas makes Wellington a stronghold - why it's so keen on the capitalQantas continues its international rebuild as it faces flak at home.02 Nov 01:13 AM
PremiumPremiumAirlinesAir NZ call centre staff ‘suffering distressing nightmares’ - email to airline bossesStaff say they are living in a constant state of fear and anxiety.01 Nov 03:30 AM
PremiumPremiumAirlinesThe big change coming to Air NZ's loungesThe airline is also providing reusable cups in lounges as part of a sustainability drive.01 Nov 02:00 AM
Travel'Trampled on': Anger after disabled man forced to drag himself off planeA couple is furious after an airline's disgusting reason for not providing a wheelchair.31 Oct 04:04 AM
TravelUnited returns Auckland to LA, but is Polaris Class as good as we remember?Competition is always good, especially when the competition’s this good.30 Oct 11:30 PM
PremiumPremiumAirlinesThe Americans have landed: ‘Strong demand’ as US airlines infiltrate Kiwi marketThe number of flights soars - and so does the pressure on Auckland Airport.30 Oct 02:34 AM
TravelWhat's an empty plane row worth? Qantas' 'Neighbour-Free' upgrade comes to NZQantas has the perfect passenger upgrade for misanthropes.30 Oct 02:00 AM
PremiumPremiumAirlinesRiders on the storm: Rival US airlines start flights to AucklandDelta is making its debut in NZ and United expanding its Auckland operation.29 Oct 05:15 PM
TravelComing to America: The best direct NZ flights to USA, reviewedPearl Harbor, Echo Park or Golden Gate? How to fly direct from NZ.29 Oct 05:00 PM
PremiumPremiumAirlinesDelta’s dawn: Giant US airline about to touchdown in NZ and shake up the marketBig boost to Auckland-Los Angeles services will help push down prices.29 Oct 12:00 AM
TravelWhy 16 hours inside an airport terminal was a joy not a boreWhy 16 hours inside an airport terminal was a joy not a bore.28 Oct 09:00 PM
TravelWhy does wine taste different on the plane?Singapore Airlines took NZ Herald behind the scenes to lift the cork on in-flight drinks.26 Oct 06:00 PM
PremiumPremiumAirlinesAir NZ’s Manila contract: Auckland contact centre firm asks why not keep it local?Airline to use Philippines contact centre for digital inquiries.26 Oct 01:00 AM
PremiumPremiumAirlinesAir NZ passengers can get taste of First Class in new leased aircraftIn a blast from the past, passengers can get a taste of First-Class – for a price.24 Oct 02:00 AM
TravelMajor airline’s huge window seat moveUnited Airlines has revealed its new plan to help reduce boarding times.22 Oct 12:33 AM
PremiumPremiumAirlinesHawaiian Airlines cuts NZ route during winterThe seasonal departure's a blow for travellers as the airline helped drive prices down.19 Oct 03:00 AM
PremiumPremiumAirlinesAuckland Airport chief on her former boss - incoming PM Christopher Luxon"I know Christopher, he is very action-oriented," says Carrie Hurihanganui.19 Oct 02:32 AM
PremiumPremiumAirlinesAir NZ’s radical move to tackle long contact centre waiting timesThe airline says call centre service levels are still not up to scratch.18 Oct 10:30 PM
New ZealandResurfacing of Whanganui Airport runway to begin next weekEach night, up to 50 trucks will transport approximately 600 tonnes of asphalt.18 Oct 01:59 AM
New Zealand'Special bloke': Wife of Sir Tim Wallis pays tributeThe Warbirds over Wānaka founder died yesterday, aged 85.17 Oct 08:08 PM
TravelErratic man forces Jetstar flight to abort after prompting argument about Palestine warFederal police were quickly called to de-escalate the scene.17 Oct 06:55 PM
New ZealandWarbirds over Wānaka founder Sir Tim Wallis diesAviation entrepreneur passed away surrounded by friends and family on Tuesday afternoon.17 Oct 07:55 AM
PremiumPremiumAirlines'Absolute zoo': Auckland Airport chairman responds to shareholder criticismThe company says improvements over the last month should help during summer.17 Oct 01:44 AM