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Home / Technology

Dell scraps its multi-coloured experiment

By Stephen Foley
23 Aug, 2007 01:00 AM2 mins to read

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Computer maker Dell has had its problems lately.

Computer maker Dell has had its problems lately.

KEY POINTS:

You can have any colour you want, so long as it is black*.

This is what Dell, the world's No 2 computer manufacturer, has been telling customers, after the launch of a range of colourful laptops was stymied by too much dust in the paint.

"Right now, Tuxedo
Black is the only colour that is consistently meeting our quality standards," Alex Gruzen, a senior vice-president in Dell's consumer products group, wrote on the accident-prone company's blog.

"That's one reason why some customers are getting their orders before others."

Mr Gruzen wrote that there was "no problem painting hundreds at a time.

But as we increased the volume, otherwise manageable factors like dust contamination caused our successful yields to decrease".

The problem is the latest in a string of disasters at Dell, which has been forced in the past 18 months to fess-up to exploding laptop batteries, infuriating customer service, and a culture of fiddling the figures to meet financial targets.

And to cap it all, arch-rival Hewlett-Packard has soared past it in sales to take Dell's crown as the world's largest PC maker.

The colourful XPS M1330 and Inspiron laptops - available in vibrant blues, greens, yellows and pinks, were meant to spearhead a new sales push to regain lost market share, but the problems are causing delays slap in the middle of the back-to-school selling season.

The "pearl white" option has already been dropped.

The difficulties have been compounded by a shortage of parts used in screen manufacture.

* This line was originally attributed to the Model T Fords that rolled off Henry Ford's assembly line in the early 1900s.

- INDEPENDENT

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