If you had to put on a polite grin and thank a relation through gritted teeth after being given a pair of lime and pink-striped socks, a novelty alarm clock or a Paul Holmes CD as a Christmas present, help might be at hand.
Gifts can be taken back to retailers
and exchanged, but you should know your rights first, says the Ministry of Consumer Affairs.
"Contrary to popular belief, retailers are not obliged by law to refund or exchange gifts if they are the wrong size or colour or not liked, but many choose to do so," it says.
"Take the gift back and ask. If they are not keen on giving you a refund, see if they will exchange the gift, or give you a credit note for the store."
However, retailers are obliged to refund, replace or repair gifts if they are found to be faulty or damaged.
"When you buy something the law says it must be of acceptable quality. That means it must be fit for its normal purpose, acceptable in finish and appearance, free from any kind of fault, and last a reasonable time for that type of goods."
Customers and retailers should think about what is fair and reasonable, the ministry says.
- NZPA
