Just 42.3 per cent agreed that NZ Police delivers on the promises it makes to customers, and 53.4 per cent disagreed that day-to-day decisions demonstrate that quality of services is a top priority.
All of NZ Police's approximately 12,009 employees were invited to participate in the survey, and it had a response rate of 70.3 per cent.
In regards to police delivering on the promises made to customers, 42.3 per cent of staff agreed this was the case, a drop of 9.2 per cent from last year.
The belief that stress levels are unacceptable, quality of service not being a top priority and a lack of understanding of how performance is measured all increased from 2015.