The letter did not have the patient's name or a return address. Photo / Getty
The letter did not have the patient's name or a return address. Photo / Getty
A doctor's office disclosed a patient's childhood abuse when a letter was sent to the person's neighbour accidentally.
The incident happened when the patient told their GP about past abuse, who referred them on to counselling to help work through issues stemming from that abuse.
The GP's office followed upthe referral by sending a letter to the patient's house.
The envelope did not have the patient's name on it, or a return address.
It also had the incorrect street number, and went to a neighbour's house instead of the patient's house.
The patient sought and was compensated for emotional harm and formally apologised to by their doctor's practice.
The practice also agreed to change certain processes to prevent the same privacy breach from happening again, such as putting a return address on all letters.