During lockdown, Fitzell had trouble finding work from home, so she decided to do something about it.
"During Covid I decided to make face masks. I have lots of friends that work in supermarkets, the hospital and all of that, so I then started making them face masks.
"We ended up making over 1000 masks, and from that we were able to open up S.F Ink," she said.
The business' newest tattoo apprentice is Fitzell's 18-year-old son Jurell. He also designs their label, Royal. Although school didn't suit Jurell, he discovered that he loves design.
"I've always loved drawing. Then Mum started doing tattoos, so I started getting into that. Now one of my dreams is to become a tattooist."
Jurell has suffered from ADHD (attention deficit hyperactivity disorder) for much of his life, and has a message for other young people on the spectrum.
"There will be a job out there that's linked to what you are good at and what you might want to do, so keep going," he said.
Voting for the People's Choice Award closes on August 9.
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