KIWIPLUS HELP DESK SUPPORT

KIWIPLUS HELPDESK SUPPORT

Radfords have been around for 25 years and in that time we've grown substantially. Our team is now 28-strong and our product range comprises highly effective software solutions for both local and international horticultural clients.

We have a new full-time, permanent opportunity in our Client Services Team and if you consider yourself a "KiwiPlus" guru - this could be for you.

KiwiPlus (together with its successor FreshPack) is our core inventory management solution for the kiwifruit industry, both here in New Zealand and overseas. It's used by 95% of the kiwifruit packhouses and coolstores in NZ.

If you know KiwiPlus through-and-through you could be just the person we're looking for, but you'll also need:

• the PATIENCE to provide telephone, email and on-site support to users who are under pressure
• the TENACITY to solve problems and provide effective, realistic remedies for users
• the ENTHUSIASM to assist our clients in their migration from KiwiPlus to FreshPack, and
• the EXPERIENCE to not lose your head, when all about you are...

Ideally you'll come from a background of working for a kiwifruit business and will have been involved in the setup, data entry, EDI messaging and quality management functions in an operational packhouse environment.

You'll be part of an energetic team based at our offices in Bethlehem and will get to participate in the preparation and training of clients for the upcoming 2016 season. You'll then move into a full support role helping users in a variety of packhouse situations and locations, smoothing out those high-pressure moments and keeping the wheels turning.
It's mostly a 5-day a week role but there will be some out-of-hours and weekend support rostered during the busy part of the season. We can promise you a busy and stimulating role, pressured at times and with high levels of satisfaction.

If you have the relevant experience and are ready for a challenge, forward a copy of your CV together with a brief cover letter to les.dimond@radfords.co.nz and we'll get back to you.