NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

<i>Editorial:</i> LabPlus cover-up highly disturbing

18 Jan, 2001 06:26 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Now at least we know that the failings of LabPlus were far from the sort of teething troubles that might afflict any new enterprise. The Auckland District Health Board's flippant contention about what ailed the country's top medical laboratory has been totally undermined by the release of a damning accreditation report. International Accreditation New Zealand's findings, which prompted the suspension of chemical pathology, immunology and virology testing, suggest a laboratory in desperate need of major overhaul. And it vindicates the Herald's case that the laboratory's woes were clearly a cause for public concern.

It was clearly not a view welcomed by the health board. A request for the accreditation report under the Official Information Act was greeted by unacceptable stalling tactics. Initially, at least, the board intended to deny the Herald's request for 20 working days, the maximum allowed for a response.

Most pertinently, however, the act requires agencies to reply as soon as is reasonably feasible. In this instance, there were no logistical problems preventing release and a clear public interest. Even so, it has taken the board more than a week to accede to the request. It has used that time to try to put the best possible slant on the debacle. So condemnatory is IANZ, however, that window-dressing is pointless.

As telling as any comment in the report is that on the attitude of LabPlus staff to the accreditation process. "The forthright and open manner in which most staff contributed to the assessment process was commendable and in the long-term best interests of the organisation," it says. Put another way, it appears the staff were sufficiently worried to voice their concerns bluntly.

And with good reason. LabPlus was taking 10 times longer to return urgent tests than before its 13 laboratories were consolidated in new $20 million facilities late last year. Patients' safety was clearly at risk while doctors waited for test results which would affect their diagnosis of the likes of hepatitis, heart attacks, and HIV-Aids. It is of no comfort whatsoever that the district health board says it received "no report that inappropriate treatment has occurred as a result."

Those delays are far from the end of the woes afflicting LabPlus. The accreditation report reveals a highly disturbing trail of inefficiency. LabPlus did not, for example, have a formal management review process, and had not kept staff training or competency records. In the virology-immunology area, a significant number of staff were performing work with either no documented record of competency in the area or with no evidence of review of competency.

Equally alarmingly, the failings in that area included six problems that had been raised in two previous accreditation reports but had not been addressed. The message had obviously not got through. "This has cast doubt on the effectiveness of the laboratory's internal auditing and corrective action procedures," IANZ says in a masterpiece of understatement.

It can also hardly have helped relations between staff and management that some staff had been subjected to high levels of formaldehyde. Short-term exposure to high doses of formaldehyde, which is used to preserve tissue specimens, can be fatal; long-term exposure to low levels can cause respiratory difficulty and eczema. Staff believed the safety level of fumes should be 0.3 parts per million. On the day of the accreditation assessment it was 1.5. Almost unbelievably, the alarm system was silent until thee levels hit 6.

The release of the report has been accompanied by a message of reassurance from the health board. Additional staff had, it says, been employed to address the problem of delivery to the laboratory and within the specimen reception area. That problem, however, was still being rectified at the time of the survey. Likewise, there was an assurance that the failure to address issues of documentation would not recur. Unfortunately, such pledges had also been given in the past.

There must be no repeat of the failing to apply effective remedies. If nothing else, the suspension of accreditation has bought the multitude of shortcomings to a head. It reflects poorly on the health board, however, that it was loath to acknowedge the interest of those most likely to be jeopardised - the patients. There should have been full and frank disclosure as soon as accreditation was suspended.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.
Save

    Share this article

Latest from New Zealand

New Zealand

'All sorts of destruction': Tornado strikes Hamilton, thunderstorms buffet upper North Island

29 May 10:05 AM
New Zealand

'Painfully relevant': Debate over flag artwork prompts its removal by gallery

29 May 09:14 AM
New Zealand

Two seriously injured in alleged Auckland grievous assault

29 May 08:32 AM

Gold demand soars amid global turmoil

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

'All sorts of destruction': Tornado strikes Hamilton, thunderstorms buffet upper North Island

'All sorts of destruction': Tornado strikes Hamilton, thunderstorms buffet upper North Island

29 May 10:05 AM

Civil Defence warned Waikato weather remains 'highly dynamic'.

'Painfully relevant': Debate over flag artwork prompts its removal by gallery

'Painfully relevant': Debate over flag artwork prompts its removal by gallery

29 May 09:14 AM
Two seriously injured in alleged Auckland grievous assault

Two seriously injured in alleged Auckland grievous assault

29 May 08:32 AM
Family adds to calls for action after teen dies in run it straight tackle game

Family adds to calls for action after teen dies in run it straight tackle game

29 May 08:01 AM
Explore the hidden gems of NSW
sponsored

Explore the hidden gems of NSW

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP