"There were at least two different people updating us all individually about what was happening, and the communication was very clear."
She was told a signal fault meant the barrier arms on roads were not coming down, so the train could not safely proceed to its destination.
"About five minutes out from Papakura we just stopped."
Despite the long delay, she says morale was high and most people were in good spirits.
"A few people were a bit stressed at missing meetings and things like that, and in the last half hour some children got a bit upset but it was fine for the most part."