NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Documents prove Wellington's wastewater collapse was avoidable

Georgina Campbell
By Georgina Campbell
Senior Multimedia Journalist·NZ Herald·
15 Jul, 2020 01:44 AM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Wastewater flowed through an above-ground bypass on Willis St for months after a wastewater tunnel collapsed just before Christmas. Photo / Georgina Campbell.

Wastewater flowed through an above-ground bypass on Willis St for months after a wastewater tunnel collapsed just before Christmas. Photo / Georgina Campbell.

ANALYSIS:

The collapse of a critical wastewater tunnel under Wellington's CBD was decades in the making after it was left unchecked to wither in the grasp of sulphuric acid.

More than six million litres of wastewater spewed into the harbour just before Christmas as a result.

A huge hole underneath Dixon St was discovered two weeks before the collapse, but it was too late.

It was so bad there were fears the road could cave in putting surrounding buildings at risk.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Nearby streets narrowly avoided being flooded with wastewater.

An independent review said the cost of dealing with the unexpected failure far exceeded the cost of planned inspections and upgrades.

The review, quietly published on Wellington Water's website on Thursday, has revealed the collapse was a totally avoidable emergency.

Advertisement
Advertise with NZME.

Wellington Water has since detailed the review's findings, after the Herald asked questions and published an article.

A report as far back as 2004 identified an area of significant corrosion in the place the tunnel later failed, and recommended further inspection on a 10-year cycle after repairs.

But that report was archived and lost as the management of Wellington's water twice changed hands between then and now.

Inspections between 2013 and 2018 were based on observations from 70 metres upstream because the part of the tunnel in question was costly to get to.

Discover more

New Zealand

Cost blowout: Omāroro Reservoir 'too big to fail'

03 Jun 10:22 PM
New Zealand

Wellington Water off the hook for performance targets

10 Jun 05:00 PM
New Zealand

It is one of NZ's most iconic buildings. Why its future looks shaky.

12 Jul 05:30 PM
New Zealand|politics

Finally on top: Judith Collins' long climb to the National Party leadership

14 Jul 09:23 AM

It probably would have been considered money well spent if Wellington Water staff had known about the 2004 report.

A screen grab from Hydrotech camera footage reveals two soffit failures and a possible concrete repair. Photo / Wellington Water.
A screen grab from Hydrotech camera footage reveals two soffit failures and a possible concrete repair. Photo / Wellington Water.

Instead, a tunnel already in poor condition, sat there for 16 years with sulphuric acid eating away at its concrete walls.

It wasn't until December 6 last year that a massive cavity was discovered by chance.

Contractors were looking into ways to improve the local network when they came across a gaping hole thought to be as close as 1m from the road surface.

The alarm rang out and an emergency response team was swiftly pulled together.

The cavity risked the road collapsing, which could have damaged to facilities and nearby St Johns Church and the Trinity Hotel.

Advertisement
Advertise with NZME.
Cavity as first observed, 6 December 2019. Photo / Wellington Water.
Cavity as first observed, 6 December 2019. Photo / Wellington Water.

Disturbing the surrounding area would risk further collapse, but the void could not be left untouched. Experts needed to come up with a solution and fast.

Wellington's weather did not play ball.

The day after the cavity was discovered more than 8mm of rain fell in one hour from 6pm.

The edges of the gaping hole continued to waste away and the tunnel started to become blocked.

Suction pumps were installed to pump wastewater downstream of the cavity and work was ramped up to clear an old wastewater trunk main down Willis St.

Work to get the diversion in place was undertaken with urgency and many staff members worked extended hours. Photo / Georgina Campbell.
Work to get the diversion in place was undertaken with urgency and many staff members worked extended hours. Photo / Georgina Campbell.

After a week of considering the best way to minimise ground movement and reduce further risk of collapse, a temporary structure was put in place.

Advertisement
Advertise with NZME.

Residents were notified via a letter drop, although those delivering them ran into difficulties gaining access to mail boxes in secured inner city apartment blocks.

Contractors were midway through installing the third pile to support the temporary structure when the cavity completely collapsed causing a major blockage.

It was a week before Christmas Day.

Sucker trucks were called in to try to remove the material, but success was limited and the tunnel had become completely blocked by December 20.

The call was made by 8.30am to switch off pump stations, diverting wastewater away from the collapse to prevent a "significant and uncontrolled" flow into the vicinity of Dixon and Willis Sts.

The cavity was stabilised by filling it with quarry material.

Advertisement
Advertise with NZME.
Cavity backfilled with quarry material. Photo / Wellington Water.
Cavity backfilled with quarry material. Photo / Wellington Water.

Wellington Water scoured places that could hold the wastewater that had nowhere to go, including pump station wet wells and the Michael Fowler Storage Tank.

This was supplemented by sucker trucks working around the clock to remove about 1.45 million litres of wastewater.

Nevertheless, over two days, 6 million litres of wastewater was discharged into the harbour.

More than 60 staff were dispatched to the waterfront to ask businesses to reduce water consumption to keep wastewater flows to an absolute minimum.

Signsand security personnel warned the public not to swim in potentially contaminated water. Crews then spent four days retrieving floating matter from the sea.

The day before Christmas temporary solutions were in place, most significantly an above- ground pipeline to move wastewater down Willis St.

More than six million litres of wastewater flowed into the harbour before an above-ground bypass pipe could be put in place. Photo / Georgina Campbell.
More than six million litres of wastewater flowed into the harbour before an above-ground bypass pipe could be put in place. Photo / Georgina Campbell.

The work to get the diversion in place was done with urgency and many staff members worked extended hours.

Advertisement
Advertise with NZME.

The independent review said stories of around-the-clock work shifts were not uncommon.

Work to trench a permanent new wastewater pipe under Willis St has been forecast to cost up to $4m.

The collapsed tunnel is a critical asset so should have had a routine inspection programme.

Instead, Wellington Water staff were barely aware of its existence let alone what condition it was in.

The independent review reported strong anecdotal evidence that more money for asset renewal programmes was regularly sought from Wellington City Council, and regularly declined.

The review said it appeared the council has tended to set budgets against which Wellington Water developed its work programmes to best achieve service targets.

Advertisement
Advertise with NZME.
Wellington mayor Andy Foster says he's unaware of any approach made to the council as an elected body asking for additional resource that was ever declined. Photo / Mark Mitchell.
Wellington mayor Andy Foster says he's unaware of any approach made to the council as an elected body asking for additional resource that was ever declined. Photo / Mark Mitchell.

But it's not as simple as Wellington Water asking for more money and not getting it.

The assertion is anecdotal - there is no documented evidence of such requests.

Wellington mayor Andy Foster told the Herald this week he was unaware of any approach to the council as an elected body asking for additional resource that was ever declined.

However, he said he has been told approaches were made to individual elected members.

The review also noted that Wellington Water needed to clearly articulate its recommendations and expenditure required.

"It also needs to clearly articulate the impacts and risks faced by departing from the recommended programmes.

Advertisement
Advertise with NZME.

"Although there is anecdotal evidence that discussions were held with [the] council, we were unable to find strong evidence that these impacts and risks were clearly articulated following budget amendments."

Save

    Share this article

Latest from New Zealand

New Zealand

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

17 Jun 09:20 AM
New Zealand

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM
New Zealand|crime

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

17 Jun 09:20 AM

Former Act president's lawyer claims sentence was too harsh, calls for home detention.

Watch: Inside look after fire engulfs Auckland supermarket

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM
Fit of rage: Man injures seven people in attack on partner, kids and neighbours

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM
Inside look: Damage revealed after fire engulfs Auckland supermarket

Inside look: Damage revealed after fire engulfs Auckland supermarket

Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP