“I kept replaying over in my head, what decisions have been made? Have we made the right decisions? You know, it’s just that self-doubt you have and that played with me for quite some time,” he said.
Earlier in the inquest, police officer Sergeant Russell Owen was also at times close to tears as he recollected the events of December 9, 2019, when 22 people died and 25 were hurt.
During the Air Desk worker’s evidence, several calls between emergency services were played.
“It’s gone off,” one mentioned.
In another call from St John to a Westpac Rescue Helicopter base, the worker said, “We’ve got an explosion on White Island and 100 patients”.
“Wow,” the helicopter worker replied.
In another call from the air, a helicopter crew, asking who was in charge, asked if they should fly to Whakaari for an aerial assessment.
“Negative,” St John replied. “Police are requesting we do not send any helicopters into the area.”
At the inquest, the Air Desk worker said there was no information in the early stages of the response.
A St John worker struggled emotionally after the 2019 Whakaari / White Island eruption. Photo / GeoNet
But they wanted to have air assets near the island.
“So for me, it was, we need assets in the area. We’re going to move multiple patients ... around the country, and also that they’re probably going to have to go distances,” he said.
The decision was made to send helicopters to Whakatāne Airfield as a staging point, he said.
“It’s close, it’s accessible, and it’s big enough for multiple helicopters to land, which is what we’re going to send.”
He said he did not know if there was still volcanic cloud around the island, whether it would erupt again, or if there would be a tsunami.
“There’s a whole lot of factors there, but I also know that the closer they are, the sooner we can task them further if we need to,” he told Coroner Marcus Elliot.
The Air Desk worker believed six rescue helicopters were tasked within five minutes of their learning of the eruption.
The inquest heard on Thursday that 39 people were rescued from the island, entirely by civilian boats and helicopters.
Police told the inquest on Thursday that they tasked a helicopter for the first time for the winching operation at 3.38pm.
But the interception wasn’t made because the boat was already heading towards paramedics in Whakatāne.
The deployed helicopter was turned back.
This was within the two-hour window following the eruption that counsel for bereaved families and survivors said could have made a difference to survivability.
On Friday, the St John Air Desk worker told the inquest he wasn’t aware civilians had gone to help until they were already there.
He said he would not have been able to task civilian helicopters.