And while social media is awash with open letters to strangers, Icard also ensured the Starbucks bullies realised she was talking to them.
"I fantasized about turning to them and telling them to stop. But instead I hemmed and hawed, hoping at any moment one of them would say something nice and redeem themselves, supposing maybe I was misunderstanding them," Icard said in a piece she wrote for Today.com.
Initially she left the coffee shop and went to do some shopping. But she couldn't stop thinking about the nasty trio.
As she drove home, past the Starbucks, she noticed the girls still sitting there. She decided to pen a note to them then ordered three Frappuchinos on the Starbucks app on her phone.
Reentering the coffee shop she approached the girls and handed them the note saying, "Hi girls. You don't know me but it looks like you're here studying and I wrote you a note of encouragement." The drinks she ordred were also eventually delivered to the girls.
The note read:
Hi girls! I sat near you today in Starbucks and listened as you talked. You three are obviously pretty and hard-working. I wish your kindness matched your pretty exteriors.
Icard acknowledged it was likely the teens tossed the note.
"Perhaps it's true that I overstepped my bounds, but I have to believe that there is still room in our village for lessons from strangers with good intentions in their heart,"
Comments have been supportive, many stating Icard "handled it perfectly".