NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Lifestyle

Pregnant woman's horror beauty treatment

NZ Herald
2 Jun, 2016 08:51 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Sarah Tyson of West Auckland received eyelash extensions that went wrong from a salon in West Auckland. Photo / Supplied

Sarah Tyson of West Auckland received eyelash extensions that went wrong from a salon in West Auckland. Photo / Supplied

A pregnant woman claims her eyes were glued shut after a botched eyelash extension at a West Auckland salon.

Sarah Tyson, 24, says that instead of being given a refund, the salon owner yelled at her and told her to leave.

She is now wanting to make other women aware of the dangers of going to beauty therapists who aren't trained or qualified.

The salon denies her claims, saying all of its staff are fully trained and Ms Tyson had been happy with her treatment.

Ms Tyson had eyelash extensions applied at the West Auckland salon last week.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.
Photo / Supplied
Photo / Supplied

She claims that during the $65 treatment, her eyelids were glued shut together.

"My eyes were really stinging. I couldn't open them."

Ms Tyson, who is 31 weeks pregnant, also told the beautician her throat and nose were stinging due to the strong chemicals used for her eyelashes.

Advertisement
Advertise with NZME.

When she voiced her concerns, she claims the beauty therapist was dismissive and assured her the pain was "normal".

The beautician then pried her eyelids open by using her fingers.

Ms Tyson said when that didn't work, the woman used what looked like nail scissors to open her eyes.

At this point, Ms Tyson said she felt "uncomfortable" and demanded a refund.

However, the owner refused, and reportedly told her, "it will feel better tomorrow".

The next day, Ms Tyson woke up with swollen eyes and she was unable to close them as her eyelashes were so "hardened".

"It started to swell and it was so itchy. When I tried to touch it, [eyelashes] were pinching my skin."

She said the glue used for her eyelashes had started to come out of both her eyes.

When she called the salon, she said the owner again refused to give her a refund and told her to come in the next day.

However, Ms Tyson was afraid to wait another day so pleaded for help on social media. Luckily, a lash artist came to her aid.

Advertisement
Advertise with NZME.

The eyelash extension removal, which usually take 30 minutes, took two hours as clumps of glue continued to come out of Ms Tyson's eyes.

The lash artist, who did not wish to be named, said she was horrified by what had happened to Ms Tyson's eyes.

"It was dangerously applied. Her eyelashes were so hard, it might as well be tar.

"There was glue from the top to the bottom of eyelashes and all her eyelashes were pushed up to her eyelids which was causing so much pain."

She said Ms Tyson could have caused "serious damage to her follicles".

The day after having the lashes removed, Ms Tyson again went to the store to demand a refund.

Advertisement
Advertise with NZME.

"She yelled at me and told me to get out of the store," she said.

"She didn't apologise or show any remorse. She blamed me for the pain I was feeling in my eyes."

Ms Tyson now plans to start an online petition to protect customers from receiving botched beauty treatments.

The owner of the salon, which the Herald has chosen not to name, denied Ms Tyson's claims.

She said Ms Tyson left her salon "happy" with no complaints.

"She didn't complain once to me. She was happy when she left. She told me she loved her eyes."

Advertisement
Advertise with NZME.

The owner also said Ms Tyson should have given the salon the opportunity to fix her eyelashes, rather than going to another beauty therapist.

She also denied claims she was rude, and refused to give a refund as she didn't want to encourage people getting "freebie treatments".

This was the first complaint she had received from a customer in the six years she had been in business.

The lash artist who helped Ms Tyson remove her extensions said botched eyelash treatments were all too common as the industry was unregulated in New Zealand.

"Basically anyone can pick up a pair of tweezers and do this."

However, applying eyelash extensions required a high level of skill.

Advertisement
Advertise with NZME.

"It takes years to perfect. It takes you a few years to become good and then you're always needing to improve all the time," she said.

She said the industry needed to be regulated. At present an industry group, the Association of Registered Beauty Therapists, regulates its 700-odd members, but membership is voluntary.

Under the Auckland Council Health and Hygiene Bylaw, businesses providing services such body piercing, tattooing and removing hair by waxing or tweezing were inspected every year to ensure it was clean and hygienic.

Auckland Council environmental health manager Mervyn Chetty said the West Auckland salon had a beauty licence for waxing. However, eyelash extension treatments weren't included under the bylaw and therefore didn't require a licence.

He said the council had not received any complaints about the salon.

Save

    Share this article

Latest from Lifestyle

Premium
Lifestyle

For the love of bread: Why Orewa locals are queuing up at Romeo's

05 Jul 02:01 AM
Lifestyle

From the beat to the beauty pageant: West Auckland cop named Miss Universe NZ

05 Jul 01:00 AM
Lifestyle

School holidays dragging on? Try this fun kitchen activity for kids

05 Jul 12:00 AM

Sponsored: Get your kids involved in your reno

sponsored
Advertisement
Advertise with NZME.

Latest from Lifestyle

Premium
For the love of bread: Why Orewa locals are queuing up at Romeo's

For the love of bread: Why Orewa locals are queuing up at Romeo's

05 Jul 02:01 AM

Diogo Riedi's grandmother taught him to make bread in a wood-fired oven in Brazil.

From the beat to the beauty pageant: West Auckland cop named Miss Universe NZ

From the beat to the beauty pageant: West Auckland cop named Miss Universe NZ

05 Jul 01:00 AM
School holidays dragging on? Try this fun kitchen activity for kids

School holidays dragging on? Try this fun kitchen activity for kids

05 Jul 12:00 AM
Boss Babe to Bali bride: Iyia Liu’s $120K clifftop nuptials

Boss Babe to Bali bride: Iyia Liu’s $120K clifftop nuptials

04 Jul 11:00 PM
Sponsored: Why heat pumps make winter cheaper
sponsored

Sponsored: Why heat pumps make winter cheaper

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP