Netflix has apologised to New Zealand customers for overcharging them after complaints were posted to social media.
Netflix customers took to Twitter to vent their anger at being charged multiple times in one month by the US streaming service.
One Netflix customer posted a photo of his bank account showing seven debit transactions of $11.99 each on May 25 although he said it was actually 11 withdrawals.
#Netflix please fix your billing issues, I got charged $11.99/month 11 times until my bank goes insufficient funds. pic.twitter.com/k2acEBmxUL
— David Li (@Dave2307) May 24, 2015
Netflix has issued an apology and promised to rectify the billing error.
Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps.
— Netflix ANZ (@NetflixANZ) May 25, 2015
Netflix, which launched in New Zealand and Australia in March, issued a statement saying the over-billing issue was not widespread.
"We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing," the statement read.
"The issue has been resolved. While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts."
One New Zealand customer confirmed to the Herald that he had been overcharged.
"I rang the Netflix call centre and found the staff very apologetic and helpful, and they advised me that the issue had was being fixed," said Dean McCondach.
"I called my bank who checked and as the transactions had the same authorisation code they refunded my extra payment straight away."
Other Netflix users took to Facebook and Twitter to complain about the overcharging.
"I got charged $11.99 11 times total $131.89 ... I hope you refund the amount soon," wrote one angry customer.
"Gotta say, very disappointing from Netflix. I was hit 10 times over the weekend. On top of that when I first called Netflix up i was told that the issue of multiple billing could not possibly happen under your automated system," wrote another.
@NetflixANZ @Netflixhelps you should give those customers a few months free for an issue that should never exist in a production system.
— Tom Rothwell (@trothwell_null) May 25, 2015
@NetflixANZ @Netflixhelps Thanks I look forward to $119.90 returned!!!
— Phillip Gratteri (@hostage_85) May 25, 2015
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- AAP