A West Auckland family are at their wits' end over a broadband internet service they say is so bad they have asked for it to be fixed more than a dozen times in 10 months.

Phil Tuttle said the broadband speeds to their home in Kopiko Rd in Titirangi were so low the service was "unusable" and the internet-based landline wasn't working either.

"This kind of service makes it impossible to send chunky emails with photography, a must-have service for my business operations within the building officials industry."

He said the problems dated from August, but had worsened at Queen's