Emirates wins fresh round of awards

Emirates Airline won gold from Reader's Digest NZ for the quality of its service. Photo / Greg Bowker

Emirates Airline has topped two customer surveys in the last week including the Roy Morgan Research award as the best international airline for customer satisfaction in New Zealand for the third year running.

And a poll by Reader's Digest New Zealand has awarded the airline gold winner in the quality service award for international carriers ahead of Singapore Airlines.

Emirates' regional manager New Zealand, Chris Lethbridge said the airline was particularly pleased to take the honours for the third year in a row in the Roy Morgan survey.

Emirates Airline won gold from Reader's Digest NZ for the quality of its service. Photo / Greg Bowker

"The

Reader's Digest

accolade is equally important to us as an airline that strives to exceed customer expectations. A key element of Emirates' service is the Emirates customer experience.

"We believe Emirates' customers not only travel in the best, modern aircraft, around an impressively large network, cared for by top, multilingual people, but are offered the best experience overall."

Not all airlines are monitored by Roy Morgan but more than a dozen are. The research firm collects customer satisfaction ratings from 10,000 consumers in New Zealand.

Air New Zealand won the best domestic airline.

The travel agency gold went to Flight Centre and top hotel group was Copthorne.