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Home / Business / Companies / Retail

ComCom receives complaint about 2 Cheap Cars' vouchers-for-reviews offer

Francis Cook
By Francis Cook
Homepage Editor·NZ Herald·
9 Oct, 2017 03:58 AM3 mins to read

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2 Cheap Cars offered supermarket vouchers in exchange for 5 star reviews on Google. Source / Facebook

2 Cheap Cars offered supermarket vouchers in exchange for 5 star reviews on Google. Source / Facebook

The Commerce Commission has received a complaint about 2 Cheap Cars offering supermarket vouchers in exchange for five-star reviews on Google.

The commission said they have not yet assessed the complaint, but it brings the total number of complaints against 2 Cheap Cars to 16 for the year.

Over the weekend, the vehicle dealer offered $10 Pak n' Save vouchers to people who gave it a five-star review on Google.

"We Love Good Reviews!" the company wrote on its Facebook page. "Give us a 5 star review for your local 2 Cheap Cars Branch on Google, take a screenshot and send it to reviews@2cheapcars.co.nz then you will receive a $10 PAKn'SAVE voucher!"

The post was removed from Facebook on Sunday afternoon. 2 Cheap Cars have yet to comment but said a press release would become available today.

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A spokesman for the Commission said "shoppers are increasingly going online and relying on reviews and endorsements, and we support the promotion of fairness in online reviews".

The Commission is a member of the International Consumer Protection and Enforcement Network for which guidance states that traders and marketers should not write, commission or publish fake reviews, and should "disclose paid-for content clearly and prominently".

"Kiwis need to know they can trust what they read, and the Commission endorses the guidance issued by ICPEN," the spokesman said.

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The Google pages for the different outlets showed a slew of five-star reviews had come through recently. Some outliers included a woman who gave a one-star review. "Any business who bribes it's [sic] customers to give you a good rating is a bad company well deserving of a one-star rating," she said.

Another man gave one star, saying "offering money for good reviews what a joke this company is. Know 3 people who have [bought] cars from here all to have major issues and refused to fix the issues. Don't waste your time".

"These guys were paying for reviews on Facebook with packnsave [sic] vouchers. Enough for a 1 star from me that's just dishonest! Speaks volumes," another said.

Sue Chetwin, chief executive of advocacy group Consumer, said the promotion was "appalling".

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The promotion is also in conflict with Google content policies on reviews which state: "Don't offer or accept money, products, or services to write reviews for a business or to write negative reviews about a competitor."

Last month the car dealer was ordered to pay $70,000 and is liable for more than $250,000 after a Labour Inspectorate investigation found serious breaches of minimum wage, holiday pay and record-keeping at the firm.

The inspectorate sampled 12 of the roughly 83 employees, and found they were owed $20,835.34 of entitlements by the company.

2 Cheap Cars was ordered last November to audit its records, which has so far uncovered estimated arrears of more than $250,000.

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