Ian Woolford, director of money and cash at the Reserve Bank, said the move by banks to stop charging the fee to other bank customers had led to a reduction in ATM numbers.
“There is a lot of change at the moment as Allpoint, a NCR subsidiary, takes over some bank ATMs.”
He said East Coast residents would have been even worse off during Cyclone Gabrielle if Next ATMs had not been in the region.
Claire Matthews – a banking expert at Massey University – said people were using less cash, which meant banks saw less need to provide ATMs and could not justify the cost.
“Private providers see a gap that is profitable because they charge a fee – and I think they have a lower break-even threshold as a result too. They can go anywhere, whereas banks tend to prefer to have them at their own premises, which gives greater convenience for users. They then get used in preference to bank ATMs, contributing to the reduction in bank ATMs. However, the fee can be seen as a ‘tax’ on those on lower incomes who may be more likely to use cash.”
Next spokesman Wibo Bosma said banks wanted to reduce their costs, and turning to other ATM providers was part of that.
“The cost of cash is increasing non-stop. We provide an additional service for a cardholder to still access their banking facilities.”
He said the ATMs were always clear upfront about the charge that might be associated with a transaction.
“Out of that fee we pay the switching fee, the telecommunication fee, the cost of the cash terminal. There are multiple levels of costs, it’s a user-pay scenario to really make it work.”
He said he expected to see it happen more as banks focused on their core branch business.
Consumer NZ spokeswoman Jessica Wilson said it was disappointing that people using non-bank ATMs faced high fees to access their own money.
“But having said that, it’s crucial that people have the means to withdraw cash if they need to.”
- RNZ
