"It's complicated," Hayes-White said of stopping the flow of gas through the damaged pipe.
PG&E, which is under heightened scrutiny over its gas pipelines, didn't immediately return a phone call seeking comment.
A US judge fined the nation's largest utility US$3 million for a conviction on six felony charges of failing to properly maintain a natural gas pipeline that exploded under a neighbourhood south of San Francisco in 2010.
The explosion killed eight people and wiped out a neighbourhood in suburban San Bruno. California regulators also fined PG&E US$1.6 billion, and the utility remains under a federal judge's watch in that case.
Today's fire began, apparently by crews working on fibre-optic wires, Hayes-White said.
"I anticipate the gas line was breached by the workers," the fire chief said.
Joseph Feusi lives four blocks from the fire and said he was awoken by what sounded like a jet engine.
Feusi works nights and sleeps in the afternoon, saying he could see the towering flames from his home.
"I think the eight guys are really lucky they didn't get blown to bits," he said.
- AP