Fellow Passengers: A young guy happily singing along to his music when we landed provided a bit of distraction from the turbulence. Most of the passengers were adults, with only a couple of well-behaved children, which made for a quiet and relaxing flight.
Entertainment: I realised I was in the wrong seat when I saw the $ sign on the movies. I didn't bother moving as I knew I wouldn't have enough time to watch one, with the flight being only an hour-and-a-half long.
Food and Drink: We were only offered drinks once during the flight, when the food was served. I opted for the rare beef salad, but being at the back of the plane and last to be served they had run out, so instead I had the Caribbean chicken curry which was piping hot and tasty. The Kapiti spicy apple crumble icecream was a nice surprise.
Service: The four cabin crew were friendly and efficient.
Toilets: Clean and tidy.
Luggage: 23kg check-in bag is included in the works and I was able to take my laptop and hand luggage plus duty free on too.
Airport experience: At 6am on a Sunday morning Auckland Airport was surprisingly busy. I collected what I thought was my boarding pass before getting in the large-bag drop queue only to be told it hadn't printed and I had to do it all again. With the assistance of Air NZ staff I discovered this was to do with my visa, as I have a UK passport. Luckily the bag-drop queue had disappeared by the time I was sorted.
Would I fly again: Yes. It's the only airline that flies to Norfolk so there is no other choice for the once-a-week flight. Look out for Grabaseat deals.